of experience in Case Management & Knowledge management. Experience with version control systems (e.g., Git). Integration Skills... to do their best work. And if that’s you we would love to have you join us! Job Description Role Name: Engineer, Salesforce Reports...
product defects. Comfortable working with remote support tools and case management systems like Salesforce, JIRA, Zoom... and help in product's usability and improve end-user experience Ensure that knowledge management and data capture processes...
or Other Search technologies. Good to have working knowledge of Kafka, SNAP, Salesforce basics. Good to have experience... Community organization is home to the digital customer experience for Workday customers - serving as the hub for knowledge...
to isolate root cause and help in product's usability and improve end-user experience Ensure that knowledge management and data..., reporting, and resolving product defects. Comfortable working with remote support tools and case management systems...
Management System setup, configuration, development Good to have working knowledge of Kafka, SNAP, Salesforce basics. Good... Community organization is home to the digital customer experience for Workday customers - serving as the hub for knowledge...
office. The Technical Support Engineer - Tier 3 is responsible for providing in-depth technical expertise, analysis... replication Communicate clearly with customers and maintain accurate records in the case tracking system Provide excellent...
Communicate clearly with customers and maintain accurate records in the case tracking system Provide excellent knowledge... office. The Technical Support Engineer is responsible for providing in-depth technical expertise, analysis and issue...
Communicate clearly with customers and maintain accurate records in the case tracking system Provide excellent knowledge... Technical Support Engineer - Tier 3 is responsible for providing in-depth technical expertise, analysis and issue...
Communicate clearly with customers and maintain accurate records in the case tracking system Provide excellent knowledge... Technical Support Engineer is responsible for providing in-depth technical expertise, analysis and issue troubleshooting...
Technical Support Engineer serves as a Subject Matter Expert (SME) for AvaTax, ECM, and related Connector products, providing... analysis, troubleshooting, and issue replication. Communicate clearly with customers and maintain accurate records in the case...
Office,Salesforce etc.) to accurately create Technical documentation, such as Operation and Maintenance (O&M) Manuals... proofing, application knowledge to drive continuous improvement. F. Maintains and updates internal reference materials. G...
using reports and logs. Log support call communications in Salesforce. Performance & Compliance Meet case management... in Salesforce. Create support documentation, including FAQs and user guides. Monitoring & Reporting Track customer environments...
case management, SLA, and C-SAT targets. Take on additional responsibilities to meet deadlines. Perform tasks assigned... accurate records in Salesforce. Create support documentation, including FAQs and user guides. Monitoring & Reporting Track...
Create support documentation for internal and customers use Meet individual case management, SLA and C-SAT goals... in our CRM application - Salesforce Help expand the knowledge base towards self-serving customers by producing relevant...
Office,Salesforce etc.) to accurately create Technical documentation, such as Operation and Maintenance (O&M) Manuals... proofing, application knowledge to drive continuous improvement. F. Maintains and updates internal reference materials. G...
documentation for internal and customers use Meet individual case management, SLA and C-SAT goals Proactively monitor the customer... - Salesforce Help expand the knowledge base towards self-serving customers by producing relevant, accurate documentation like FAQs...
tools (Salesforce/Zoho). CRM Case Management: Use ZohoDesk to log, manage, and resolve customer cases, ensuring efficient..., and email, integrated with CRM platforms such as Salesforce and Zoho. As we continue to grow, we’re looking for motivated and customer...
satisfaction is high (CSAT). Time-bound and superior customer communication over CRM (salesforce), phone and email to prevent case... Engineer (L1) | Night Shifts - US EST & PST The Product Support Engineer is part of the Global Customer Support Team...
satisfaction is high (CSAT). Time-bound and superior customer communication over CRM (salesforce), phone and email to prevent case... Engineer (L1) | Night Shifts - US EST & PST The Product Support Engineer is part of the Global Customer Support Team...
satisfaction is high (CSAT). Time-bound and superior customer communication over CRM (salesforce), phone and email to prevent case... Engineer (L1) | Night Shifts - US EST & PST The Product Support Engineer is part of the Global Customer Support Team...