is looking for a Product Customer Success Manager to partner with our Sales, Customer Success and Development teams to design and build perfect... engagement rate of its manual call-center predecessors. This means that as well as being lower cost, ContactEngine can drive...
) is growing rapidly – delivering processing and contact center services to our banks globally. Our ambition is to provide... and culture. We are looking for an experienced Capacity Manager of Retail Bank Operations who can oversee productivity...
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global... sessions, and analyze team and agent data for continuous improvement. Manage team trackers, scorecards, and submit...
At Support Services Group we are looking for an experienced WFM Enablement Manager to oversee the WFM Enablement..., and supporting data-driven decision-making within the organization. Key Responsibilities: Lead initiatives to enhance workforce...
and promote innovation. Utilize various data sources and reporting tools to be data-driven with strategy, planning, execution... and responsibilities Required Qualifications To Be Successful In This Role Minimum of 2 years in call center service operations...
Network Operations Manager (NOM) is responsible for leading and developing the Network Operations Center (NOC) function... as a Network Operations Manager Ensure customer service quality and network efficiency is achieved by the NOC Develop...
: We are looking for a seasoned GRC Manager to lead the development and management of our ServiceNow Integrated Risk Management (IRM) Center... Manager (ServiceNow IRM CoE Lead) Location: Manila, Philippines (Hybrid/Remote Options Available) About the Role...
Role Name: Operations Manager Company Overview: Call Center/ IT-Enabled Service/ BPO Job Responsibilities..., and effectively manage team relationships to ensure exceptional performance. Maintain data privacy and protect customer information...
board prior to end of day to ensure there is enough actionable work for the Global Delivery Center (GDC) team members... be improved. Assist in data gathering and report creation Collaborate with other Technical Delivery Managers to share knowledge...
, our team is looking for a Product Customer Success Manager to partner with our Sales, Customer Success and Development teams..., but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being lower cost...
with each sales leaders/country Manager for Sales/Tender funnel execution to ensure commercial goals achievement. Be the Commercial... business model shifts needed to accelerate the change, and frequently leverage data and analytics for decision making...
Summary Under direction of the Managing Director, Service Center Manager, or Operations Manager, leads a unit in... Coordinates and develops projects or improvements with Operations Manager/Director and other personnel Provides visibility...
.Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity.... Responsible for the technical solution design to address client requirements. Solution Manager in this job role...
. Review board prior to end of day to ensure there is enough actionable work for the Global Delivery Center (GDC) team members... well or what can be improved. Assist in data gathering and report creation Collaborate with other Technical Delivery Managers...
processes support to Asia Pacific region covering manufacturing, commercial business, regional support and shared service center... stakeholders to achieve finance goals. As a Manager Accounting, you will play a pivotal role in shaping our accounting team...
We are seeking for experienced IT Project Manager to join our team at Questronix Corporation. As an IT Project Manager... is a plus Business Analysis and Technical Skills is a plus Mid-Senior Level / Manager IT and Software IT and Software 1 opening...
Job Description: Title: Fraud Senior Team Manager Manager: Senior Operations Manager, CS New Initiatives / Head... Manager, you provide outstanding support to our Fraud operations in Manila. Your task is to help transform the traditional...
. Responsible for the technical solution design to address client requirements. Solution Manager in this job role... coordination with partners and the company account manager Develop a technical presentation and present to the client the proposed...
a public cloud experience on any infrastructure, from the data center to the edge, with one cohesive cloud experience... Manager (Kubernetes Focus) to join our Open Source Program Office (OSPO) team. As a key member of our team...
Sutherland is seeking an analytical and dynamic person to join us as a Associate Manager Workforce Management. The WFM.../forecasting requirements to meet call center metrics and communicate workforce scheduling and intra-day operations objectives...