: Lead and manage the Customer Support team, ensuring they meet and exceed performance targets and KPIs. Serve as the primary.... One of our partner clients is seeking a dedicated and skilled SaaS Customer Support Manager to join their growing team. In this role...
to meet company objectives and resolve customers' issues. Coordinate with second line support and product team for matters... requiring escalation prior to providing a reply to customer's enquiries and requests. Communicate any sales lead or sales issues...
Japanese. First level escalation contact: Act as the primary escalation point for complex Customer Support issues, ensuring... and are not documented, escalate these tickets to the Team Lead for further assistance. Efficient Ticket Reassignment: Promptly re-assign...
Job As the Operations Manager for Customer Support, you will play a pivotal role in managing and optimizing the efficiency... of our learner support operations. You will be responsible for developing and implementing strategies to enhance customer...
, Hong Kong, Singapore, Philippines) Junior Customer Support Specialist | Makati, The Philippines Monday to Friday, mid-shift... (either 2pm - 11pm OR 3pm - 12am) Immediate start is preferred! The Customer Support Team at GetGround is responsible...
that are in Japanese. First level escalation contact: Act as the primary escalation point for complex Customer Support issues... one's expertise and are not documented, escalate these tickets to the Team Lead for further assistance. Efficient Ticket...
Responsibilities: Manages operations for Customer Service account is a must- Voice and Non- Voice Perform weekly..., and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met Possess Budgeting...
as assigned by team lead. - Report customer feedback and patterns to management. What Do You Get / What To Expect: - In-depth paid... - Motivated to Grow - Customer Service Experience Trained - Comfortable on the Phone for a Large Part of the Day...
Work-Life Balance: Flexible hours that support a healthy work-life balance Role Overview: As a Technical Support Lead...'s process. You'll work closely with Sales, Product, and Support teams to improve customer satisfaction and retention, ensuring...
Role Overview: As a Technical Support Lead, you will be the primary point of contact for clients, helping them..., and Support teams to improve customer satisfaction and retention, ensuring clients get maximum value from the platform...
/She will also collaborate with other internal or external support teams critical to delivering results. Responsibilities To drive team... assistant specialists as they provide support for customers Assisting other management team members in identifying trends...
into Your New Role We are looking for a dynamic and entrepreneurial Customer Engagement Specialist - Lead Generation... to join our team in Manila. This role will focus on generating high-quality leads for our customer ambassador programs, new customers...
our next level support framework. Lead and grow a team that takes pride in the consistent delivery of excellent customer service... committed individual to join our team as Customer Experience Sr. Lead . This role embraces AI as a key element of our customer...
your career globally without leaving home As a Customer Experience Lead , you'll be at the forefront of shaping world-class... to support customer business needs. Schedule regular meetings and business reviews to ensure client satisfaction and a positive...
) Marketing Lead role will handle growth programs and campaigns across the different stages of the customer lifecycle... stakeholders to ensure that the CLM campaigns are able to support key business object ives.Handling of the Customer Engagement...
With over 9,000 professionals across 12 delivery centers in the Philippines, MicroSourcing remains the country... Account Manager is expected t o: . Regularly coordinate with the client regarding the status of the offshore team . Implement...
identification of process and system improvements Partnering with the Sr Team Lead to support strategic initiatives Collaborate.... As an AR Collections Team Lead, you will also be responsible for investigating and correcting escalated issues...
identification of process and system improvements Partnering with the Sr Team Lead to support strategic initiatives Collaborate.... As an AR Collections Team Lead, you will also be responsible for investigating and correcting escalated issues...
center or help desk environment as a manager or team lead About the Team: WeServ Systems International, Inc WeServ...Job Description: Team leader candidates should possess the following skills & experience Salesforce experience...
LOCATION: MANILA AND CEBU PHILIPPINES JOB TITLE: GOOGLE GDO (TEAM LEAD) Experience College Graduate With 3 years and up... for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization...