, balanced with sound business opportunity. Make agent/broker/customer and on-sight calls with a planned and well-prepared... unit and customer problems Lead complex technical or long-term (over 6 months) business projects to implement new...
account strategy, profitability analysis, and program projections. Complete ad hoc sales operations support as requested.... Monitor service levels provided by support teams to ensure SLA’s are being met. Coach and collaborate with others on client...
, and customer centricity to navigate complexity and support the broader growth aspirations of the business, leverages strategic.... Performance will be directly tied to the overall value proposition, revenue, margin, customer wins and retention metrics. 25...
. You will work as part of a dynamic, cross-functional team within the broader Customer Service and Support division..., and patterns in customer feedback. Conduct agent resource reviews and findings to improve service quality. Stakeholder Engagement...
best outcomes through consistent customer segment-based conversations. They will work proactively and continuously identify learning..., performance, behavioural and knowledge gaps to provide tailored learning solutions to support the strategic goals of the business...
overall process improvements and act as an agent for change to the organization. Champion a customer focused culture..., initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted...
best outcomes through consistent customer segment-based conversations. They will work proactively and continuously identify learning..., performance, behavioural and knowledge gaps to provide tailored learning solutions to support the strategic goals of the business...
overall process improvements and act as an agent for change to the organization. Champion a customer focused culture..., initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted...
. You will shape and govern payroll process for Canadian employees. In addition to providing support on the HCM/Payroll system... of experience. You want to apply your expertise in payroll on a national scale. You are a change agent and a strategic communicator...
) to build an AI agent which can converse naturally with customers, entertain them, perform their requested tasks and act... which are responsible for end-to-end orchestration and execution of multi-modal conversational agent requests. From getting the best prompt...
to join a team of Aviation Security Leaders? A.S.P. Incorporated has provided security and customer service solutions for over 20... Communication Centre Agent that will play a pivotal role in ensuring seamless communication and coordination within Billy Bishop...
et de promouvoir les produits Minto disponibles; Planifier les rendez-vous de visites avec l'agent de location sur place; Faciliter... être disponible pour aider aux visites lorsque l'agent est malade ou en vacances ; Fixer des objectifs personnels...
to join a team of Aviation Security Leaders? A.S.P. Incorporated has provided security and customer service solutions for over 20... Communication Centre Agent that will play a pivotal role in ensuring seamless communication and coordination within Billy Bishop...
, such as Architects, developers, business analysts, QA Testers, and the operations team in troubleshooting support activities. The... successful candidate will bring a customer focused culture to deepen client relationships, can help with proofs of concept, new...
agents using Large Language Models (LLMs) to revolutionize customer interactions. You'll have the opportunity to shape the... services that orchestrate and execute multi-modal conversational agent requests. Your work will directly impact...
core runtime Orchestration platform and enable new dimensions of customer experiences on Alexa. You will work with the... use of conversational agent innovations. You will collaborate closely with a team of engineers and scientists to influence our overall...
OVERVIEW The Analyst, Special Accounts provides support to the Special Accounts team and works closely with the account... files. The incumbent may also act as an account agent in certain files that have been cancelled or require...
and weekends. CIBC has embarked on an Agent@Home remote work program and all employees may be given the opportunity to work... from home, if you can meet the Agent@Home program requirements. The expectation is that you must be able to attend your primary...
a leader who can design, lead, and oversee day-to-day delivery and support services, aligning AMS solutions with business... and dynamic change agent, you will inspire trust and confidence among clients, leaders, and team members. With resilience...
event you are provided the opportunity to work from home, the below requirements are mandatory for our Agent @ Home program.... CIBC has embarked on an Agent@Home remote work program and all employees may be given the opportunity to work from home...