, and utilization of customer feedback to improve the agent and customer experience Maintains a keen understanding of training trends... to drive operational performance improvements. Provides on-site operational support across delivery centers, when necessary...
and follow-up mechanisms to address identified quality issues and drive continuous improvement. CSA RP (Customer Service Agent... Readiness Program) Design and deliver the Customer Service Agent Readiness Program (CSA RP) training curriculum. Facilitate...
. Contribute to the ongoing development of customer support and success processes. Demonstrate mastery of the company and Client... of an agent. You will also be working with the Client Experience Manager as well as the People Manager to identify growth...
and external clients, providing the highest quality support and levels of customer service. Operations is charged with TRANSFORMING... Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions. https...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills... under supervision of Operations Manager Resolves escalated customer issues Holds team meetings on a regular basis with direct reports...
Agent will be responsible for handling customer inquiries, resolving issues, providing customer support, and ensuring high... and Customer Support skills Interpersonal Skills And Customer Satisfaction Abilities Computer Literacy proficiency Excellent...
team Identifies resource needs for the project and establishes roles and expectations with team members Provides support... technical skills: Risk Management, Operations, Insurance, IT, Customer Experience, Distribution Proven leadership and people...
team Identifies resource needs for the project and establishes roles and expectations with team members Provides support... technical skills: Risk Management, Operations, Insurance, IT, Customer Experience, Distribution Proven leadership and people...