of this role will encompass customer support, customer voice, and customer success, with the potential to expand leadership... the team. Best Practices Development: Establish and promote industry best practices for customer engagement and success...
and technology roadmap with an eye for innovation, intellectual curiosity and a change agent Product Development & Performance... market trends, customer needs, and regulatory requirements and ongoing monitoring and enhancements Market Analysis: Conduct...
) and Service Experience (customer- and agent-facing policy and account servicing). You’ll be collaborating extensively... storytelling mediums to articulate the integrated direction of key digital experiences Establish integrated measures of success...
) and Service Experience (customer- and agent-facing policy and account servicing). You'll be collaborating extensively... storytelling mediums to articulate the integrated direction of key digital experiences Establish integrated measures of success...
Partners. Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute... Proven track record of being a change agent with improving processes and efficiencies Ability to work with fluid schedules...