Responsibilities: ● Making & receiving customer inquiry calls ● Handling customer complaints ● Collecting... & analysing customer feedback ● Responding to customer reviews ● Support software training & software installation...
Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customer orders... Respond to customer queries and concerns with the aim of achieving excellent service standard Follow up promptly...
Administrative tasks on an ad hoc basis Responds promptly to customer inquiries Perform customer verification and set up new...
customer the scope of warranty for the equipment before creating a repair case in system. Perform cost estimation based... on guidelines sharing with customer on cost of repair Responsible to ensure receive payment with issuing of payment receipt before...
for providing quality service for total customer satisfaction Build and maintain good relationships with customers Maintain proper...
Attend to customer enquiries (Via incoming call, fax, walk in and email) Attend to walk in customers Process order... transaction in Navision system Time management for export orders within delivery lead-time. Providing proactive customer...
feedback on the efficiency of customer service processes. Creates SAP Order Acknowledgements and / or convert them to Sales...
To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support... and retain customer information Communicate and coordinate with the team and management to ensure smooth operations Provides...
Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively... problems. All customer service request and any follow-up interaction is logged into CRM accurately and timely. Assist in...
Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customer orders... Respond to customer queries and concerns with the aim of achieving excellent service standard Follow up promptly...
Recording of all quotations into accounting system. Customer orders planning and processing Process orders by generating data...
To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support... and retain customer information Communicate and coordinate with the team and management to ensure smooth operations Provides...
To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support... and retain customer information Communicate and coordinate with the team and management to ensure smooth operations Provides...
Recording of all quotations into accounting system. Customer orders planning and processing Process orders by generating data...
To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support... and retain customer information Communicate and coordinate with the team and management to ensure smooth operations Provides...
feedback on the efficiency of customer service processes. Creates SAP Order Acknowledgements and / or convert them to Sales...
Enhance customer experience through good customer service and ensure the smooth running of customer service counter operations.... Develop service procedures, policies and standards and lead the continuous improvement of customer care process resulting in...
To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support... and retain customer information Communicate and coordinate with the team and management to ensure smooth operations Provides...
Enhance customer experience through good customer service and ensure the smooth running of customer service counter operations.... Develop service procedures, policies and standards and lead the continuous improvement of customer care process resulting in...
To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support... and retain customer information Communicate and coordinate with the team and management to ensure smooth operations Provides...