) or equivalent work experience Minimum of 2 years work experience in customer service environment in a BPO/KPO or similar industry...Overview This position will ensure that the customer’s facilities are operated and maintained cost effectively...
, Montreal, Oakville, Manila, Cebu and Customer Service Representatives that work from home. Service is provided in both French... attainment of service levels in all Contact Centre’s daily, including responding to fluctuations in call volumes, Customer...
HIRD knows that finding the right talent isn't just about putting someone in a job; it's about building a team to lead... client base spans industries like BPO, IT, Banking & Insurance, Airlines, FMCG and more. Our skilled 250 team members...
Looking For Proven experience as a Quality Assurance Supervisor or Team Leader in a call centre or customer service environment..., on-site role, you will play a pivotal part in ensuring the delivery of exceptional customer service across our call center...
and development to your direct reports and meeting defined quality, customer experience and efficiency requirements. You will lead... experience Meaningful supervisory or lead role experience Experience in Team Management, performance management Experienced...
primary goals of OOm are to ensure that our clients will have high quality content and top notch customer service. Our methods.... They lead strategy development, conduct thorough keyword research, and implement technical enhancements, enhancing website...
Global Business Services (GBS) is committed to our continued transformation into a Service Centre and Employer... Responsible for maintaining relationships with business partners, enhancing the quality of customer experience, identifying...
and features supported by Microsourcing and the Software Development team to maximize the benefits of the technology to the... Provide general maintenance of Business applications and automation technologies including archiving, restoration and service...
& behaviors Lead function, team, self & others through change, whilst maintaining operational effectiveness Drive & implement... team to maximize the benefits of the technology to the business Participate in the direction and enhancement of supported...
, ! In this role, the PDTSL is responsible for liaising between the Operations Leader/Manager and the team of associates, to ensure... that client services are delivered promptly and accurately in accordance with the Service Level Agreement. This role involves...
. Responsibilities Oversee various technical teams either as a direct report or through a Team Leader. Develop Service Level... Hybrid Referral Bonus (if applicable) Job Description The Opportunity The customer is the focus...
on how to staff the total program. You’ll report to the Team Lead, WFM Real Time. You’ll impact the business, the teams you support... team of curious lifelong learners guided by our company values · Ask us about our paid time off (PTO) and wellness...
Care]! In this role, you will be responsible overseeing the performance of a team of CSRs, ensuring that service levels... exposure) Lead team huddles and discuss product/process updates (Training exposure) Promote and drive performance blitzes...
in 2008, WNS Philippines has been delivering the full spectrum of BPM services - in customer interaction services, finance... with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client's business...
. Analyze invoice overdue reports and alert account teams of actions needed. Support customer service ticket escalations. May...The Sales Development Representative provides administrative and organizational support to the Account Management team...
(customer facing) advocates by handling consult calls, escalations, team supervision and other related duties. Overall... in coaching or leadership Minimum 1 year customer support or service experience for B2B roles required, 6 months customer support...
Must possess strong data analysis and customer service skills Must have a knack for innovating processes and a strong inclination... through the various Lead Channels Learn how to create ads and analyze Google Identify, develop, and implement innovative...
and guidance to account executive. Develop and implement sales strategies to enhance team performance. Ensure exceptional service...-solving and customer service skills. Ability to work independently and collaboratively in a fast-paced environment. Client...
. With a focus on delivering exceptional customer service and support, we are committed to helping our clients achieve their business... operation of our global customer service and support teams. This full-time position is based in Quezon City, Metro Manila...
requirements as specified in the contract or Statement of Work (SOW). They provide account leadership to the service delivery team... you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging...