service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations Communicate... expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls...
will report into an AM/Manager of Capability Development- Service Quality team. The role is likely to be Manila - Philippines.... Demonstrate strong customer service ethic in the team through active communication, regular updates & meetings. Co-ordinate...
environment that supports and reinforces best-in-class customer service practices Oversee appropriate action regarding deficiency... our services' value Optimize end-user experience through agent onboarding, training, and engagement Directly report to the Service...
environment that supports and reinforces best-in-class customer service practices Oversee appropriate action regarding deficiency... our services' value Optimize end-user experience through agent onboarding, training, and engagement Directly report to the Service...
OF THE JOB: At least 2 years of professional IT experience or 2 years of professional customer service/technical support work... JOB DETAILS : Company Profile: One of the BPO companies, known to provide the best services and support to different clients around the...
account balances and correspondence from insurance carriers. You will also be the face of our streamlined customer service... customer service Develop and maintain professional relationships with insurance company representatives Maintain...
account balances and correspondence from insurance carriers. You will also be the face of our streamlined customer service... customer service Develop and maintain professional relationships with insurance company representatives Maintain...
account balances and correspondence from insurance carriers. You will also be the face of our streamlined customer service... customer service Develop and maintain professional relationships with insurance company representatives Maintain...
strategies and initiatives. - Managing day-to-day tasks : Handling client communication, providing exceptional customer service... sales and ensure long-term customer satisfaction. - Answering online inquiries immediately : Responding promptly to online...
service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues.../sales/customer service/technical support. 1 or more years of call quality experience. Education Requirements: High school...
after-sales technical service call center industry (Quality Assurance, Data Analyst or Operations Manager role) or Minimum 3...) Experience: Customer service: 2 years (Preferred)...
, customer service, or any labor-intensive industry (i.e. manufacturing). Working knowledge of at least two of Human Resources...Position Overview: Under the management of the HR Manager, this position is responsible in ensuring the strategic...
Responsibilities: Manages operations for Customer Service account is a must- Voice and Non- Voice Perform weekly.... Should have handled multiple LOBs, Requirements: Minimum 10 years of proven management experience in a BPO contact center environment 2-3...
-quality service delivery, and meeting performance targets. The Assistant Manager will also handle escalated customer issues...Job Summary: The Assistant Manager Customer Care is responsible for overseeing the day-to-day operations of the...
a scalable customer care team with consistent, high quality service Manage relations with our BPO partners, including: Contract... Care AM/Manager, you will ensure the seamless operation of our customer care team. You will manage a team of customer...
Work with our BPO partners to enable a scalable customer care team with consistent, high quality service Manage relations...!). Requirements: The Role As the Customer Care AM/Manager, you will ensure the seamless operation of our customer care team...
. Job Description We are looking for a Customer Success Manager to join our growing BPO company. You will play a crucial role in optimizing how our growing client... base's customer service teams are on-boarded and operationally managed to ensure each client is delighted by the customer...
innovators. About This Role We are looking for a Customer Happiness Manager who can independently manage special projects... whilst overseeing the customer service operations for our Australia Markets. To be successful, you need to have a 'we-mindset...
is required for this position. Previous related account management, sales, or customer service experience in BPO is required. Must have experience... in managing large accounts. Have remarkable customer service skills and an entrepreneurial spirit...
Urgent Hiring! Position: Costumer Service Manager Qualifications: Bachelor's degree With at least 2-3 years... of relevant work experience as a Quality Assurance Manager in a BPO Company Schedule: night shift Work setup: Onsite Site...