Qualifications Must have a Bachelor's Degree Must have 10 years of working experience in Operations management in BPO... on site in Makati City Overall purpose: Overseas the operational aspects of service delivery in the country. Ensures excellent...
satisfaction and delivering world-class customer service Develop required materials as stipulated in the project's statement... support service or business process outsourcing (BPO) environment Have a bachelor's or college degree with a minimum of two...
to the aligned automation Ability to analyse customer behavior based on NPS/CSAT. Suggest significant changes through digital... transformations. Map customer journeys and identify issues/ opportunities for process re-engineering and digital enhancement Engage...
Qualifications Must have a Bachelor's Degree Must have 10 years of working experience in Operations management in BPO... on site in Makati City Overall purpose: Overseas the operational aspects of service delivery in the country. Ensures excellent...
Qualifications Must have a Bachelor's Degree Must have 10 years of working experience in Operations management in BPO... on site in Makati City Overall purpose: Overseas the operational aspects of service delivery in the country. Ensures excellent...
. This includes tactics and initiatives based on the Customer Care Operations Strategy, aligning with the company's objectives. BPO... technologies, establish technical specifications, and set production, productivity, quality, and customer-service standards...
at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands... What is your mission? Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity...
exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse... a customer-oriented, productive, sustainable and compliant business operation. You lead a workforce of Medical Billing/Claim...
-impact projects, and develop your career in a growing BPO environment. Calling All Customer Whisperers - Here's Your Chance.... Provide excellent customer service and manage complex inquiries with patience and empathy. Ensure professionalism...
support or customer service role, preferably in a retail or e-commerce environment. Strong problem-solving abilities... support, let's shape the future of work together! Job Requirements: Minimum 5 years of previous experience in a customer...
to a manager. Provides the customer with a smooth returns and exchange experience, while collecting high quality data for follow-up... when scheduled in returns. Qualifications: With 1-2 years of professional experience in voice support in BPO/Shared Service...
and FuturHealth, our Customer Service Team is dedicated to delivering an unparalleled experience to our valued customers. Our mission... will join the support team, working closely with the Head of Customer Success and Operations Manager to ensure the smooth operation...
(6) months of direct customer service experience in a BPO setting is required. Previous experience in supporting a UK...Description Customer Experience Representative - Pasig A Customer Experience Representative or Customer Service...
About the Client: At G-Plans and FuturHealth , their Customer Service Team is dedicated to delivering an unparalleled..., particularly in phone interactions where multitasking and prompt problem-solving are essential. Provide exemplary customer service...
, you need: To be at least a high school graduate A minimum of six (6) months of direct customer service experience in a BPO... or sales representative. This role requires strong communication skills, customer service experience, time management...
the customer experience process throughout the organization with guidance from the Manager, Customer Experience. Identify... your career globally without leaving home As a Customer Experience Lead , you'll be at the forefront of shaping world-class...
CUSTOMER CARE SPECIALIST - MEMBER SERVICES Level: Supervisor Reporting Line: Team Manager Customer Type: Maxicare... customer service to Maxicare members through various channels such as phone, email, chat, Social Media, and other messaging...
and manage priorities judiciously. Ability to provide Acquire BPO customers with outstanding customer care and service.... Excellent written and verbal communication skills including interpersonal / customer service skills Must possess...
escalation point for IT or technical issues. OTHER TASKS: Procurement Support : Assist the Client Service Manager (CSM) in... and deliverables as directed by the CSM, Senior CSM, Head of Customer Service & Operations, and Head of Sales. Requirements: Proven...
its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs... this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements...