deep knowledge of our products. Meet and exceed personal/customer service team targets. Able to troubleshoot issues...Job Scope Partner support desk is an inbound email service to support partners throughout the lifecycle from onboarding...
of client satisfaction. Handled interaction within agreed customer Service Level Agreement (SLA) Record and classify.... Updates customer on Incident status/resolution in accordance with SLA. Monitor the IT service process and workflow to ensure...
hardware, software, and network issues. Excellent customer service and communication skills. Ability to work independently... and aspirations through service excellence and industry expertise. We strive to consistently deliver on commitments and exceed...
hardware, software, and network issues. Excellent customer service and communication skills. Ability to work independently... and aspirations through service excellence and industry expertise. We strive to consistently deliver on commitments and exceed...
customer service and communication skills. Ability to work independently and collaboratively within a team.... using the ticketing system. Escalate complex issues to appropriate support teams while ensuring timely resolution. Customer...
Abhidi, a top-tier, full-service IT partner, is dedicated to collaborating with industry leaders across a spectrum... / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users Handle calls, Chats, emails...
Execute work in accordance with the service management framework by providing timely and accurate customer service... company legal and statutory requirements (if applicable). Ensure that timelines and quality meet the agreed service levels...
management framework by providing timely and accurate customer service. Stakeholder Management Develop and maintain working... meet the agreed service levels and targets. To act as a backup, assist and perform other AP tasks as and when...