customer calls and register them in the service management system Attend daily management meetings. Manage the progress... of the customer call and escalate if service levels are in danger Create a Time & Material quote based on requested...
customer queries and requirements from technical operations team. Ensures periodic service reviews to track the service.... Supports de-escalations of critical customer situations & reviews SLA service credit cases. Contributes to customer Go-Lives...
customer queries and requirements from technical operations team. Ensures periodic service reviews to track the service.... Supports de-escalations of critical customer situations & reviews SLA service credit cases. Contributes to customer Go-Lives...
de-escalations of critical customer situations & reviews SLA service credit cases. Contributes to customer Go-Lives, Release Upgrade... for your individual contributions, and a variety of benefit options for you to choose from. The charter of Private Cloud Customer Centre...
de-escalations of critical customer situations & reviews SLA service credit cases. Contributes to customer Go-Lives, Release Upgrade... for your individual contributions, and a variety of benefit options for you to choose from. The charter of Private Cloud Customer Centre...
of the customer contract and Service Level Agreements (SLAs). Ensure the correct functioning and maintenance of all internal... and external systems and products serviced by Service Operations. When required act as the customer SPOC and co-ordinate the...
of the customer contract and Service Level Agreements (SLAs). Ensure the correct functioning and maintenance of all internal... and external systems and products serviced by Service Operations. When required act as the customer SPOC and co-ordinate the...
to the development of knowledge base articles, documentation, and best practices. Assisting customers with cloud service... to provide 24/7 support to customers. Maintaining a high level of customer satisfaction by delivering timely and effective...
dashboards and reports for our Global Customer Support (GCS) teams, orchestrating the onboarding of new IT Service Management... processes. Recommendations: Provide data-driven recommendations to enhance operational efficiency and service delivery...
Line of Service Advisory Industry/Sector Technology Specialism Advisory - Other Management Level Senior Associate... ● High level of customer orientation and a convincing demeanour ● Ability to work within a fast-paced & unstructured...
Certified ServiceNow System Administrator Certifications in IT Service Management, Customer Service Management, IT Business... implementation, especially in IT Service Management, Customer Service Management, IT Business Management or IT Operations Management...
Management, Project Management, Supply Chain Management, Customer Relationship Management and Corporate Performance Management... Technology Consulting team in Egypt. Your Key Responsibilities Administrator technical ERP support and provide resolution...
; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations...; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service...
to the development of knowledge base articles, documentation, and best practices. Assisting customers with cloud service... to provide 24/7 support to customers. Maintaining a high level of customer satisfaction by delivering timely and effective...
to the development of knowledge base articles, documentation, and best practices. Assisting customers with cloud service... to provide 24/7 support to customers. Maintaining a high level of customer satisfaction by delivering timely and effective...
to the development of knowledge base articles, documentation, and best practices. Assisting customers with cloud service... to provide 24/7 support to customers. Maintaining a high level of customer satisfaction by delivering timely and effective...
-focused with a strong customer service orientation. Certifications: Relevant certifications such as Oracle Certified... and resolve database-related incidents and service requests in a timely manner. Documentation and Training: Document...
Department: Consumer & Customer Platform & Digital Factory, Digital & Technology Platform Services. Location: Egypt..., and scalability of customer-facing portal applications. This role emphasizes proactive incident analysis, automation, observability...