and translate them into detailed requirements documentation and functional specification. Conduct monthly product/service analysis..., to identify areas for improvement to sharpen product ecosystem and customer experience. Work closely with the Product Design...
by partnership with Cloud Service Providers (CSP), Managed Service Providers (MSP), SDWAN-Security Vendors Identify and develop new... market Strengthen customer confidence into loyalty Review & analysis the market situation and report to senior management...
well in a team environment. A strong interest in meeting sales targets and delivering excellent customer service.... for potential clients. Help maintain strong client relationships and ensure customer satisfaction. Collaborate with the sales team...
our service offerings Proactively collect customer feedback and provide continuous support to ensure high customer satisfaction... Customer Service) Responsibilities To handle PO processing, monitoring and sales order management; To keep close contact...
with all established policies, standards and procedures, system acceptance criteria at various project milestones, service level agreements... meet acceptance criteria and service level agreements. Manage scope and any contractual and financial issues and change...
. Perform daily health checks of servers in the office service room. Assist with customer processes, including account... of computer equipment. Capability to support customer processes and provide technology equipment training. Flexibility...
Regional IT consultancy and service solutions provider. Candidates with more experience will be considered... of customer research, current market conditions and competitor information Develop and implement marketing plans and projects...
opportunities for dedicated key account. Support the Client Service Lead to originate, shape and drive winning strategic deals.... Work closely with Line of Business, Client Service Unit to sharp and identify client propositions, develop and execute...
skills. Requires a strong customer service orientation. Requires strong vendor management experience. Requires project...
service vendor to deliver system support in accordance to agree service level agreement Ensuring eCommerce platform..., Robotic Process Automation solution, etc Proven ability to be effective in a customer facing role, driving customer centric...
to deploy an effective marketing events to targeted customers Provide good aftersales service to strengthen customer confidence...
and services. Oversee and address general inquiries from potential students and parents, ensuring excellent customer service...
and renewal business of Data Center service Conduct independent analysis and financial modelling required for structuring the... compliance with company’s policy standards, global guidance and alignment with customer-specific agreements Process RFP...
the proposed solution to meet customer’s requirements. Articulate alternatives in terms of cost, benefit and risk... where multiple solutions exist. Act as knowledge broker and trusted advisor on service offerings and provide direction, guidance...
to reduce response times and increase customer satisfaction. Coordinate with overseas team members to manage operational... service delivery. Utilize automation technologies and artificial intelligence to improve operational efficiency...
) projects, responsible for development, testing, deployment, documentation and customer training Provide service support... to customer Work closely with other members of development team in various stages of the application development lifecycle...
A minimum of 3 years’ relevant experience, preferably in telecommunications service industry and/or with IT knowledge and background... Solid experience in project management and control procedures would be an advantage Customer and result-oriented, energetic...
specification and guidance on development and integrations Creating the optimum technical solution in the context of the customer... in managing and coordinating multiple IT groups, service providers and business users in application development and support...
in Shatin, Kwai Chung, Tseung Kwan O and Chai Wan DC. Conduct service review with outsources vendors/contractors and to review... SLA figure committed. Lead operation team for the implementation of network infrastructures and customer projects...
and develop good support/helpdesk practice to customers Maintain the customer support database Work as the key subject owner... Continuous develop the support and managed service team Work as interface among Presales, Postsales and End-User Maintain...