growth with assigned accounts Manage all aspects of the customer relationship, including price negotiation and delivery... and troubleshooting for customers. Project management and coordination on technical aspects of product application. Is responsible...
simultaneously, ensuring timely and successful delivery. Develop project plans, including scope, timelines, resources, and budgets.... Monitor project progress and ensure adherence to project goals and objectives. Identify and mitigate project risks and issues...
check and project post implementation Responsible in developing system functionality and user training manual, target... issues and/ or customer complaints channeled via support staff/ helpdesk. Participate in country and group level projects...
and updates, addressing project needs and expectations. Project Handover Manage quality testing and UAT, ensuring customer...Key Responsibilities: Project Coordination: Lead planning, scope definition, and timelines for projects. Act as the...
/experience 2 - Experience 5 – 10 years of relevant experience within the area of project/ programme management 3 - Domains... project plans, define project timelines, assign responsibilities, and monitor progress to ensure successful outcomes...
), focusing on Payment Risk, Customer Service, and cross-functional project impacts. This role requires a strategic thinker who... Services, Customer Service, and project impact analysis. Advanced proficiency in data analysis and visualization tools (e.g...
Job Description Summary Customer facing staff responsible for winning business Jobs at this level operate..., product lines, markets, sales processes or customer groups and uses analytical thinking and commercial experience to execute...
enhancing the overall customer experience Work with the software engineering team to work on new ideas from conceptualization... throughout the project and create requirements and stories Ensure that the team always has an adequate amount of groomed...
project management to ensure timely and budget-compliant execution of strategic projects Management Report... while identifying potential markets, customer segments, and growth opportunities. Marketing ManagementCollaborate with group marketing...
. Responsibilities 1. Monitor and Own Key CX Metrics: Track and analyze key customer experience metrics such as CSAT, NPS and CX... operational metrics to drive improvements in customer satisfaction and loyalty. 2. Root Cause Analysis: Identify root causes...
their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally... and standards. Offer technical guidance and support to clients and project teams. Conduct training sessions and facilitate...
and understand/challenge before input Liaison with Accounts Payable, Accounts Receivable, Treasury and update GL Manager on progress... at regular intervals during the month Liaise with country Finance team on GL issues Assist the GL Manager on all reporting...
and service providers (both internal and external) on potential issues and work closely with the line manager towards resolution... across ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early...
, ultimately growing their reach, visibility and value for the company. Responsibilities: Assist project leads... to date with customer trends Facilitate and contribute to the development of content and creative requirements Supervise product design...
in Digital Marketing - SEO/SEM, Google AdWords, Facebook Ad Manager, Market Automation Tools, Email Campaigns... able to handle customer - Briefing and convincing on solution, prepare presentations to communicate automation issues...
alignment and clarity throughout the project lifecycle. Presentations: Support Product Owner / Manager in creating powerpoint... and innovative Solution Analyst to join our team. As a Solution Analyst, you will primarily support the Product Owner / Manager...
platforms and social media. Maintain and update project, customer, and prospect databases. Support business development... in HQ - Wangsa Maju) JOB OVERVIEW Reporting to the Business Development Manager, the Business Development Executive...
of one or more customer project teams, actively contributing to the functional delivery of the project plan. Provide input to project... will be responsible for the collection, understanding and translation of customer business requirements into working INSIS software...
development, finance, project management, and many other areas. Shangri-La Kuala Lumpur is perfectly situated in the heart... of maximizing room revenues & profit, and to promote customer retention and loyalty. Requirements: Strong communications skills...
within project with a view of preventing customer facing issues. Actively contribute to quality assurance improvements... to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer...