events (e.g. training, meeting, etc.) without compromising client requirements. Routing and allocating of agent skillsets...: Minimum high school diploma or equivalent At least 1-year BPO set-up or captive center, previous RTA experience...
! Genpact is searching for dynamic, forward-thinking individuals for a Customer Service, Voice Agent position in our Alabang... to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes Ensure...
About 100x Hospitality At , we create unforgettable live event experiences-and exceptional customer support...-scenes coordination, we aim to make every customer interaction smooth, positive, and on-brand. We care deeply...
(Preferred): If you have experience in real estate and an understanding of what a buyer's agent does, it would be an added... a Week) Industry: Real Estate / Buyers Agent Location: Remote Position Type: Full-time We are seeking an highly...
events (e.g. training, meeting, etc.) without compromising client requirements. Routing and allocating of agent skillsets...: Minimum high school diploma or equivalent At least 1-year BPO set-up or captive center, previous RTA experience...
, we offer unparalleled customer experience to all clients worldwide....Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation...
approver for brand and quality standards Regular delivery for all marketing collaterals for Agent Image, plus assistance... to improve design and content with the added familiarity and experience with the brand identity, and expectations...
on quality, agent performance, and customer satisfaction metrics Provide actionable feedback to agents and management.... Job Responsibilities: Regularly monitor and evaluate calls and emails to ensure they meet the company's quality standards and customer...
: ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally... and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving...
's Talent Acquisition Team to deliver a best-in-class recruitment experience for all candidates. As an HR Interview Scheduler... candidate experience. In this role, you are expected to: Effectively and proactively communicates with candidates...
through adjustment of staffing based on attendance and call volume Monitoring Volume flows and agent adherence in real-time... Figuring out causes for agent activity that deviates from the schedule, and work with supervisors to meet and exceed adherence...
directed to the agent primarily by the telephony system Investigate, document and resolve Customer complaints regarding... services, and expertise in data, technology, and AI. Inviting applications for the role of Process Developer, Customer Care...
in the Incident Management Process as the first line of contact and support in handling customer requests (users of IT... more comprehensive solutions to major problems based on his/her experience and knowledge of the organization and processes in the company...
or equivalent required. 1+ years of customer service experience. Proficient skills in MS Word, Excel, and Outlook... during an assigned shift between 7:30 am and 7:00 pm. Document customer interactions through case creation in Salesforce (PMC specific...
Description : SUMMARY The Team Lead III for Customer Support at RealPage is responsible for improving agent... to improve First Contact Resolution (FCR), Average Handle Time (AHT), and Customer Experience (CX) scores Identify performance...
. Shadow agent transactions to stay up to date with product/ process changes and recommend changes / updates to training... Qualifications Any Graduate Experience in leading functional teams responsible training &/or quality for a functional span...
Strong communication, persuasion, and negotiation skills Experience in sales, customer service, and/or real estate preferred...Legally market and sell real estate properties in the Philippines. Did you know that the name "Real Estate Agent...
field. 1-2 years experience in Accounting, preferably in the shipping and logistics industry. Proficiency in Accounting... in Manila and Subic, Philippines.SNLPH serves as the Philippine agent of Sinotrans Container Lines Co. Limited (also known...
customer experiences by monitoring agent interactions, reinforcing positive behavior, and identifying opportunities... and seamless QA operations High agent compliance and improved customer satisfaction Achievement of team KPIs and QA performance...
by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent... including but not limited to adherence to standards; accuracy, customer experience and contact handling efficiency through the...