with the various stakeholders to make an efficient and seamless on-boarding experience Manage External Workforce Master Data... workforce management Provide Level 2 support for this sub-process as per the Customer Service process in Service...
Primary Responsibilities: Monitor and evaluate inbound and outbound customer service calls, emails, and chats... to ensure compliance with company standards. Assess agent performance based on predetermined criteria, including accuracy...
operation for both financial as well as customer aspects Plan, develop and implement strategy for operational management to meet... growth, to expand our customer base, and build up project organization to implement growth plans Develop and implement...
readiness. Supports change initiatives and acts as change agent Gather valuable inputs for decision making and planning... are in place Organizational culture and values supported Employee Satisfaction (EOS results) Direct customer feedback Stakeholder...
on customer centricity. Group Business Service Center (GBSC) strives for excellence, adopting the Best in Class models to deliver... / participate in continuous process improvement within the function Support the CFO on the communication to internal customer on the...
financial service organization based in Selangor . With over 18 years of trusted credit leasing experience, we provide... to the Management as and when required, and monitor the actual performance against the budget. Liaise with customer...
and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. Position Overview: The... of progressive experience in operations management, with a proven track record of success in a leadership role. Strong leadership...
and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. Position Overview: The... of progressive experience in operations management, with a proven track record of success in a leadership role. Strong leadership...
. Act as a change agent to drive cultural transformation, operational excellence, and continuous improvement initiatives...'s degree or professional certifications (e.g., SHRM, CIPD) will be an added advantage. Experience Minimum of 10-15 years...
be responsible for ensuring our HR practices align with legal and ethical standards globally. Change Agent: Bring proven experience... for their needs. With cutting-edge technology and a commitment to customer-first experiences, Bjak is shaping the future of financial...
. Change Agent: Bring proven experience in leading large-scale transformations, from organizational redesign to new technology... customers to find the best value for their needs. With cutting-edge technology and a commitment to customer-first experiences...