customer experience. Continuous Improvement Provide feedback to the team and management regarding recurring customer issues...Job Description Customer Engagement & Negotiation: Conduct debt-related conversations with customers in a professional...
Requirements: SPM holders (Credit in English and Maths with 2 years of Customer Service Experience) Diploma Holders... would be provided, to enhance your customer service experience. Working Hours: Monday-Sunday (5 working days) 8am-11PM (8 hours...
Provide feedback on agent network and vendor performance on any deviations from their service level agreement with RBC... environment What do you need to succeed? Must have Experience in a Global custody or related financial institution...
client relationships. Provide excellent customer service and loan settlement services to our growing client base... managers, custodians, and agent banks. Duties & Accountabilities Manage client portfolio(s)/Agency trades in our loan...
• Closing 3 Apr 2025 Be an early applicant! Save Apply Requirements Minimum 1 year of customer service experience... chat experience and IT knowledge are preferred. Proficient in Traditional Mandarin and English (both written and spoken...
Mohon Kelayakan Minimum 1 year of customer service experience. Able to work on 5 days with 2 rotating off days..., with shifts between 8 am and 8 pm (8 hours + 1 hour lunch break) Live chat experience and IT knowledge are preferred. Proficient...
our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity... Strong analytical and problem-solving skills Ability to identify and act on issues that may impact customer experience Possess...
working experience in BPO/Call Center. An assertive, well-organized self-starter with demonstrated supervisory experience... on 24/7 rotational shift. Responsibilities: Oversee and supervise a team of agents, monitor agent attendance, performance...
Mohon Kelayakan Previous experience in data analysis or reporting, ideally in a call center or customer service... and maintain regular reports on key performance indicators (KPIs) such as call volume, average handle time, service level, agent...
as they handle their customer and supplier risks Qualifications Degree or equivalent experience in Business, Finance, Accounting... requirements Understand and assist in operating the High Risk Agent Group Control Process (HRAGCP) Provide subject matter expertise...
Chat system. Provides excellent experience by promptly acknowledging and resolving customer complaints within the Service... seamless communication and issue resolution for the sellers. Level 1 support agent for Zalora Sellers via Ticketing and Live...
, work with forwarded agent to gather the details. You are responsible to backup for credit note release and invoice... cancellation. To find out more about the specific business, have a look at Your qualifications and experience...
and efficiently in writing Listening skills: active listening; able to appreciate the context of the customer or partner's experience..., and spelling (spoken and written) Experience, Education, Certification Experience in training delivery, proven facilitation...
context and value as it relates to the business and the customer while understanding the agent's role. Ensures good decisions... Coordinator monitors and measures the quality of inbound Customer Support Centre (CSC) calls, prepares, and presents audit reports...
Position summary: Reporting to the Credit Control Manager. Agent scope focus on managing a portfolio of Receivable.... Reconcile customer and vendor statements, to research and correct discrepancies. Issue Credit and Debit Journals Perform...
or create new risk indicators to reflect emerging misconduct patterns. Root Cause Analysis: Investigate customer complaints... and incidents linked to agent misconduct or fraud. Business Quality Framework and Governance Implement & Monitor: Oversee the...
to provide the best and lowest-effort customer experience, whilst ensuring our processes and costs scale globally with the... to optimise SLA and efficiency whilst protecting agent well-being. You'll be supporting and levelling up our WFM team in our quest...
Expertise: Provide guidance to requestors on applying the correct level of rigor in CDD and High-Risk Agent Group Control... while supporting segments in managing customer and supplier risks. The Successful Applicant Bachelor&aposs degree in Business, Finance...
of Destination (POD) agent. Monitor cargo status for shipments loaded in console. Qualifications Customer Service and Communication... at AMASS GLOBAL NETWORK GROUP CO.,LTD in WP. Kuala Lumpur. The role involves day-to-day tasks related to customer service...
requirements Understand and assist in operating the High Risk Agent Group Control Process (HRAGCP) Provide subject matter... processes Supporting segments as they handle their customer and supplier risks Qualifications Degree or equivalent...