- Provide ongoing training to call center operators- Monitor service levels through management systems to ensure compliance... and implementation of strategies that improve the customer service experience**2. Accountabilities**:- Carry out visits to external...
objectives. **Customer Support**:- Develop and implement customer service policies, procedures, and standards to improve... and automated KYC systems.- Familiarity with call center operations and telesales technologies (e.G., autodialers, lead management...