Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively... problems. All customer service request and any follow-up interaction is logged into CRM accurately and timely. Assist...
and concerns Ensure a wonderful experience for our customers to increase customer retention Handling phone enquiries...-hoc duties as assigned Gather customer satisfaction levels and feedback on customer services for continuous improvement...
feedback on the efficiency of customer service processes. Creates SAP Order Acknowledgements and / or convert them to Sales...
Enhance customer experience through good customer service and ensure the smooth running of customer service counter operations.... Develop service procedures, policies and standards and lead the continuous improvement of customer care process resulting...
and concerns Ensure a wonderful experience for our customers to increase customer retention Handling phone enquiries...-hoc duties as assigned Gather customer satisfaction levels and feedback on customer services for continuous improvement...
To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support... and retain customer information Communicate and coordinate with the team and management to ensure smooth operations Provides...
Handle customer enquires channels via direct face-to-face interactions, hotline, emails and social media etc effectively.... Disseminate customer enquiries to appropriate sales staff for follow-up. Resolve product or service problems by clarifying the...
Recording of all quotations into accounting system. Customer orders planning and processing Process orders by generating data...
In charge of closing of work orders and invoicing to customer Maintain SOP/Work Instruction for customer service process Track... arrangement for warehouse export overtime for shipment when needed Answer any customer query Coordinate with inter department...
Process customer orders promptly via email or phone, ensuring accuracy in all details Verify order data and coordinate... of orders Maintain and update accurate sales and customer records in the system Expedite orders and coordinate internally...
feedback on the efficiency of customer service processes. Creates SAP Order Acknowledgements and / or convert them to Sales...
To maintain a professional, positive and empathetic attitude at all times Provide professional and excellent customer support... and retain customer information Communicate and coordinate with the team and management to ensure smooth operations Provides...
Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively... problems. All customer service request and any follow-up interaction is logged into CRM accurately and timely. Assist...
of working experience • Possess good customer service, communication (written and spoken) skills • Possess good analytical..., creative thinking and problem-solving skills • Be a good team player with a customer-focused mindset • Be able to multi-task...
feedback on the efficiency of customer service processes. Creates SAP Order Acknowledgements and / or convert them to Sales...
Respond promptly to customer inquiries via phone, email, chat, or social media platforms. Provide accurate and helpful.... Address customer concerns, complaints, and service issues in a professional and empathetic manner. Investigate problems...
Respond promptly to customer inquiries via phone, email, chat, or social media platforms. Provide accurate and helpful.... Address customer concerns, complaints, and service issues in a professional and empathetic manner. Investigate problems...
for providing quality service for total customer satisfaction Build and maintain good relationships with customers Maintain proper...
Attend to customer's enquiries on job order status, availability and co-ordination of tasks etc. Execution of customer...
Respond to customer inquiries via phone, email, and in-person. Provide accurate information regarding our services and repair... customer records and service logs. Follow up with customers to ensure satisfaction. Handle customer complaints and provide...