Telecontinent Hiring! Full Time Contact Centre Team Leader (Mandarin & Cantonese) in Kuala Lumpur, Earn more than MYR... aspect-companyBanner w-full" data-v-181b4706> Contact Centre Team Leader (Mandarin & Cantonese) Report Follow...
qualification in any field. At least 3 year of experienced in the BPO contact centre industry, preferably in telemarketing... Kelayakan Open for Malaysian citizen. Demonstrated fluency in both spoken and written English, Mandarin, Bahasa Malaysia...
Job Responsibility Manage the day-to-day performance of the Contact Centre Operations to deliver a best-in-class... daily reports for internal reviews and other documentation as required. Overall lead in ensuring team deliver the highest...
or enhanced products / services in order to maintain a high level of quality service to customers Support Team Leader and Managers... their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial - Ensure the team achieves Service...
to customers Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial – Ensure the team...
to customers Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial – Ensure the team...
to customers Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial – Ensure the team...
to customers Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial – Ensure the team...
to customers Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial – Ensure the team...
. Manage customer's expectation by escalating complex enquiries to Team Leader to explore win-win solutions for both customers... / contact centre Experience gained in Forex/Trading industry will be an added advantage. Able to multi-task, fast learner, good...
communication skills along with active listening. Strong consideration will be given to candidates with previous contact centre...Role: Student Enquiry Officer - Mandarin Speaker (6-Month Contract) Location: Kuala Lumpur, Malaysia Job type: Full...
. Escalate to team leader upon detection of gaps/ shortcomings on the existing processes. Highlight top enquiries from customers... underlying problem. Manage customer's expectation by escalating complex enquiries to Team Leader to explore win-win solutions...
to team leader upon detection of gaps/ shortcomings on the existing processes. Highlight top enquiries from customers... underlying problem. Manage customer’s expectation by escalating complex enquiries to Team Leader to explore win-win solutions...
approach to solving problems. Job Responsibilities: Assist leadership team to manage overall operations of the contact centre...Job Brief: The Customer Service Team Leader will oversee and manage a team of Customer Service Agents to ensure high...
via various channels. The role reports directly to Team Leader Customer Service. Job Responsibilities: Primarily act... To assist Team Leader to monitor real time performance and initiate appropriate actions Assume additional responsibilities...
listening. Strong consideration will be given to candidates with previous contact centre or customer service work experience... (Hybrid) Note- We are looking for Mandarin and Non-Mandarin speakers Why QS At QS, we believe that work should empower...
with previous contact centre or customer service work experience. Be available to work a variety of day shifts (between the span.... Key skills and experience Post-secondary school diploma or equivalent Fluent in spoken and written Mandarin and English...