) Developer and Design Development resource with ability to plan, develop, test and implement Cisco ACD/IVR (UCCE) solutions... Optimization Suite Education/Certifications - Include: Cisco Unified Contact Center Enterprise Advanced SQL The four...
workflows, working with Marketing team to increase customer engagement Manage and optimize Call Center (IVR) workflows, working... and integration for key platforms, including but not limited CRM (HubSpot), Call Center System (Five9), RPA Tools (Azure Power...