Job Title - Technical Support Advisor 2nd Line Telco Reports to - Service Desk Manager Department - Operations... support tickets through an ITSM/CSM case management system, ensuring timely resolution. Following ITIL best practices...
, and mentoring to team members, ensuring effective and consistent case management. Lead complex casework, including safeguarding... to achieve the best outcomes for service users. Act as a point of escalation for complex decision-making and support the team...
development lifecycle. You will work collaboratively with the Product Manager, Technical Lead, Testers and Team Lead to ensure... and performance issues with debugging tools. Read more Read less Main Responsibilities Designing and developing complex feature...
with the ability to convert complex problems into simple solutions. Highly organised and adaptable, capable of managing.... Read more Read less Main Responsibilities Acting as a line manager for a busy team of engineers with varying degrees...
of complex service users; Undertaking comprehensive assessments of substance use needs (including assessing dependency... within my service and with partner agencies; Ensuring a high standard of case notes and that all paperwork and recording...
experience working with ETL and data warehouse platform. Knowledge of relational set-based processing through complex SQL... as a line manager for the Data Warehouse Architecture team. Managing, prioritising, and monitoring teamwork streams...
Instruct various experts as appropriate Control Case Manager Diary and action lists Attend at court hearings as appropriate... and complex technical insurance work. Weightmans' Large Loss team handles claims reserved at over £150,000 including injuries...