, Call Centre Management, Hospitality or related fields Minimum of 2-3 years leadership experience within a call centre..., and we believe that your unique skills, passion and Superdrive will help us achieve our vision. Reporting to the Operations Manager...
experience that makes our customers return time and again. This position will report to the Customer Services Manager... and compliance standards are maintained. Ensuring that the targets for call and email monitoring are met as per internal service...
centre may require attendance every hour, whereas the entrance lobby may only require upkeep every two hours. Note Problems... effort or skill. For instance, clients may call in commercial cleaners to get a stain out of a carpet before it sets, clean...
and administering Exchange 2007, 2010 and 2016. Administration and Configuration of Microsoft System Centre Configuration Manager... skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network...
and administering Exchange 2007, 2010 and 2016. Administration and Configuration of Microsoft System Centre Configuration Manager... of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace...
times for members and staff in call centre to ensure correct workflow and volumes are sent and communicated to the business... correct member segmentations as per the business needs and requirements. Provide the Customer Engagement manager...
experience journey by assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU... the improvement areas for agents and share it with the Deputy Manager - QualityCommunication with clients, when...
experience journey by assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU... the improvement areas for agents and share it with the Deputy Manager - QualityCommunication with clients, when...
Goodwood Jubilee Memorial Homes comprises of both Protea Home for the Elderly and Goodwood Jubilee Retirement Centre... on a permanent basis and manage both homes. The successful candidate will report to the Manager. The ideal candidate will be able...
Job Summary Job Title: Marketing Coordinator (Cape Town) Job Description: The Client contact centre is responsible... for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call...
functions Experience in a call centre or client service environment RE5 and / or Wealth Management qualification NQF level 5... as required based on discussions with your manager: Service delivery and liaison with clients (telephonically and via email) Liaison...
Job Title: Marketing Coordinator (Cape Town) Job Description: The Client contact centre is responsible for the... inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution...
above-mentioned functions ·Experience in a call centre or client service environment ·RE5 and / or Wealth Management qualification... with your manager: ·Service delivery and liaison with clients (telephonically and via email) ·Liaison with medical aids to manage...
in a timely fashion and within deadlines. Person SpecificationCertificate in Call-Centre/Customer ServiceMatric (Senior... Certificate)Minimum 2 years relevant experience in a Call Centre environmentCall-center service training, Customer Service...