will be an advantage Must be knowledgeable of managements and dialer capability Must have at least 2-3 years Supervisory / Team Leader... and campaigns Load campaigns; send emails/sms’s, monitor productivity and provide daily stats Conduct call audits and provide...
will be an advantage Must be knowledgeable of managements and dialer capability Must have at least 2-3 years Supervisory / Team Leader... and campaigns Load campaigns; send emails/sms’s, monitor productivity and provide daily stats Conduct call audits and provide...
recoveries. Ensuring we consistently meet or exceed internal KPIs for collections, quality, and productivity. Optimising call... centre productivity through hands-on team management, best practices, and continuous process improvement. Designing...
the administration and operational team to deliver improved RPC and conversion/collections rates through highly effective...’ experience in the interpretation of call centre analysis · Proven record of formulating strategies and ability to effectively...