GlowTouch is looking for an extraordinary Call Center Supervisor to join our motivated and ambitious team.... What Will You Do As a Call Center Supervisor , you will motivate Customer and Sales Support agents within your team, driving them to achieve...
of personal queues and ageing cases. Following established processes for call and case handling and issue resolution including... for case management. Referring to the People Services Supervisor and/or Senior Analyst-Team Lead cases that are prone...
. Where You Come In: You will lead a team in a high call volume shared services or call center environment. You manage day-to-day operations, including... opportunities. What Makes You Successful: You are a seasoned team supervisor in a high call volume environment. You bring 5-8...
. Where You Come In: You will lead a team in a high call volume shared services or call center environment. You manage day-to-day operations, including... opportunities. What Makes You Successful: You are a seasoned team supervisor in a high call volume environment. You bring 5-8...
. A minimum of three (3) years of relevant call center workforce management experience. Must demonstrate the flexibility to work any shift... Services Group, where innovation meets excellence, as a Workforce Management Supervisor! What You Will Do: Lead highly...
SUPERVISOR, TRAINING Job Summary Main objectives and duties: 1. Development of training evaluation tools... unsatisfactory customer service or call handling practices Identifies best practices in developing and educating agents...
and analysis skills with strong communication abilities. Business Optimization: Deep expertise in call center operations and KPIs... of the contact center industry. This encompasses areas like CRM, telecommunications infrastructure, analytics, and social...
with the Team Lead of Contact Center on customer concerns. Major Duties and Responsibilities: Receive inbound inquiries via.... Raise client service issues to the Team Lead, supervisor or manager as necessary. Take ownership of all Contact assigned...
service, call/contact centers, or service delivery. Demonstrated proficiency in technical problem-solving, including... of contact center software design and functionality, with a strong understanding of technical concepts...
service, call/contact centers, or service delivery. Demonstrated proficiency in technical problem-solving, including... of contact center software design and functionality, with a strong understanding of technical concepts...
correspondences to address requests. Understand and recommend Contact Center services and upsell alternatives when appropriate... in other departments as appropriate and in accordance to set standards. Assists in establishing and maintaining a good call management...
and effectively over phone or written correspondences to address requests. 13. Understand and recommend Contact Center services... and maintaining a good call management system and operation that minimizes lost calls and has a high rate of enquiries being converted...
competitive advantage for the organization Minimum Qualification: Bachelor’s degree At least five years contact center... experience with 2 years’ experience in a team leader/supervisor capacity Previous related work experience must be in Investments...
escalated by customer contact center staff. Performs routine assignments in the entry level to a professional job progression... quality on all calls as per Call Centre monitoring definitions. Communicate effectively and always ensure customer...
with strong communication abilities. Business Optimization: Deep expertise in call center operations and KPIs. Education & Enablement: Confident... contact center industry. This encompasses areas like CRM, telecommunications infrastructure, analytics, and social media...
and analysis skills with strong communication abilities. Business Optimization: Deep expertise in call center operations and KPIs... of the contact center industry. This encompasses areas like CRM, telecommunications infrastructure, analytics, and social...
Also required is at least 3 years of experience in a call-center environment...About Company Transparent BPO is a leading provider of contact center BPO services. Through talent, process...
, call/contact centers, or service delivery. Demonstrated proficiency in technical problem-solving, including... center software design and functionality, with a strong understanding of technical concepts. You will have an advantage...
in production and/or call center activities Superior customer service skills with proven ability to de-escalate customer complaints... calls or email. Send a monthly touch base email or facilitate a conference call discussing their audit metrics...
in production and/or call center activities Superior customer service skills with proven ability to de-escalate customer complaints... calls or email. Send a monthly touch base email or facilitate a conference call discussing their audit metrics...