’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the... and transfer support, and providing quality service and operations support for internal business partners and external clients...
including, but not limited to, claims, membership, benefit files, customer service/call center, workflow, processing support... data, provide feedback, and generate reports for operations and/or training areas on quality performance. Train new...
detailed analytics and presentations for all volume and call center metric data. Establishes effective relationships... contact center operations. Key Responsibilities: Generate long term capacity plans (18–24-month view) for multi-department...
for enhancing business processes, operations, and information process flow across the ERP platform. Engage in Proof of Concept (POC.... Make oneself available 24x7 (in an on-call rotation) to handle any off-hour system emergencies. Qualifications Basic...
in after-hours support program on rotating basis. Occasional call center phone support may be required. Role is onsite, full... by varying-level technicians and is the go-to person for escalations in the Hub operations. Hub Senior Technicians are subject...
of departmental operations functions including, but not limited to, claims, membership, customer service/call center, workflow... including, but not limited to, claims, membership, benefit files, customer service/call center, workflow, processing support...
. This will require constant communication with Supervisors, Operations Managers and Support Center personnel. Real time interaction... with client for reciprocal communication imperative to maintain operations at peak performance. This position is 100% onsite...
against objectives and determines emerging financial trends. Strong understanding of call center KPIs, financial performance metrics... performance analysis, reporting and forecasting. Provides a variety of financial data; maintains and updates financial models...
This position assists the management and operations of Products & Services of Residential Markets Direct... for presentation of performance analytics for managed products and services. These efforts include improvements to overall operational...
, including the creation of a Citywide customer service call center. Under the direction and guidance of the Executive Director... government and is instrumental to the successful day-to-day operations of the City of New York. Our commitment to equity...
range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant... on experience working in multiple teams within our manufacturing, distribution center and/or our corporate HUB sites...
operations and respond quickly to service request. Establish service performance metrics, monitor to ensure IT consistently... security manager. Position has an On-Call requirement. Ensure all users have the requisite security clearance, authorization...
. With breaking news from thousands of sources, original editorial perspectives, objective analyst ratings and research, analytical... a deep understanding of performance media, app store optimization, conversion rate optimization, and go-to-market strategies...
benefits, and retirement operations and systems. This includes the transformation of business processes, systems... or Business Architect, Business Analyst, Developer, Program Lead, Technical Lead, Scrum Master, or Project Manager. Requires...
ITIL Certification IT Operations Experience (Infrastructure, Application or Operations Center) Incident and Problem... Systems Management Analyst, you will be responsible for monitoring and operating computer and peripheral equipment: review...
Undersea Warfare Center (NUWC) at our Serco and customer sites in Newport, RI. Bring your expertise and collaborative skills... support required to conduct systems analysis, design development and review, RDT&E trials, operations and system installations...
years of customer service experience required; does not need to be in a call center position. Computer skills: experience... and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager. Meet...
salary range, individual pay is determined by several factors including performance, knowledge, job-related skills... on experience working in multiple teams within our manufacturing, distribution center and/or our corporate HUB sites...
, and manage productive partnerships with branch and call center teams through developing effective training materials, procedures... including but not limited to the branches, call center, and on-line channels. Manage all consumer loan products including...
OneDrive, Teams, and SharePoint. The individual ensures optimal performance, security, and scalability across all platforms... standards, process automation, and performance analysis. The individual aims to provide high-performance, scalable, secure...