Optimization Analyst will report to the Sr. Manager of WFM. In this role you will analyze contact center trends, including call... and historical trend analysis to ensure the call center achieves key performance indicators on a daily and interval basis. Establish...
making in one or more functions such as actuarial science, underwriting, claims/billing, operations, call center, insurance... and best practices for a broad range of world-leading organizations. A Sr Principal Analyst possesses a keen eye for identifying gaps...
Analyst, you will partner with third-party partners as well as Training, Quality, and Operations teams to execute hiring plans...Senior Analyst, WFM Scheduling/Forecasting This role is eligible for our hybrid work model: Two days in-office...
Troubleshooting IT related issues (preferably with call center experience) iOS (iPhone, iPad) application support and troubleshooting.... 1 year of general customer service experience in retail, or call center sales or service role IT technical experience...
Description : Position Overview: As the Digital Analyst, you will be a pivotal force in executing business analysis... and innovations. As an individual you will need to be proactive, self-motivated, and a problem solver. The Digital Analyst...
Lead Security Analyst - Swing Full-Time, Exempt Location: Hybrid, this position prefers the selected candidate... to reside in the Phoenix, AZ area We are looking for a Swing Shift Lead to join the Lumifi Cyber Analyst team. The Swing Shift...
including, but not limited to, claims, membership, customer service/call center, workflow, processing support systems..., and generate reports for operations and/or training areas on quality performance. Train new employees and remains current...
performance analysis, reporting and forecasting. Provides a variety of financial data; maintains and updates financial models... as resource for colleagues with less experience. Position will support the CB Sales Center, responsible for headcount...
including, but not limited to, claims, membership, customer service/call center, workflow, processing support systems... for operations areas on quality performance. 20% Identifies areas of weakness and communicates recommendations on changes...
functions including, but not limited to, claims, membership, customer service/call center, workflow, processing support systems... data and generates reports for operations areas on quality performance. 20% Identifies areas of weakness and communicates...
including, but not limited to, claims, membership, customer service/call center, workflow, processing support systems... including, but not limited to, claims, membership, customer service/call center, workflow, processing support systems...
functions including, but not limited to, claims, membership, customer service/call center, workflow, processing support systems... for operations areas on quality performance Identifies areas of weakness and communicates recommendations on changes...
to address and resolve issues. Supports the Call Center in resolving billing disputes, including commercial escalations... Services and Field Operations, regarding customer issues and work orders. Coordinates with IT and Finance on bill errors...
functions including, but not limited to, claims, membership, customer service/call center, workflow, processing support systems... for operations areas on quality performance. 20% Identifies areas of weakness and communicates recommendations on changes...
. Support command center style meetings to drive cross functional execution. Able to adapt to large Network Design studies... and create key performance indicators (KPIs). Maintain positive working relationships with cross functional stakeholders...
on moderately complex to complex applications that are critical to operations. Work independently with minimal technical guidance... in the performance of duties. Lead small to medium size complex projects with oversight. Job Description Minimum...
. Within the Cyber Fusion Center organization, this role requires the ability to fully engage in all phases of the incident... in response and provide comprehensive mitigation of threats Participation in after hours on-call rotation when required Bring up...
applications that are critical to operations. Work independently with minimal technical guidance in the performance of duties. Lead.... Participate in after-hours on call support rotation, troubleshooting and resolving system issues escalated by the Help Desk. 17...
, and vulnerabilities. Within the Cyber Fusion Center organization, this role requires the ability to fully engage in all phases of the... in response and provide comprehensive mitigation of threats Participation in after hours on-call rotation when required Bring up...
Commercial team. Role requires effective partnership with Sales, Product Management, Operations, and other stakeholders to define... teams to achieve sales performance. This position is also responsible for Salesforce and Power BI dashboard reporting...