Description & Requirements Maximus is currently hiring for a Call Center Operations Manager to support our Maryland... Health Information Exchange (MD HIX) team. This is a remote position. The Caller Center Operations Manager directly oversees...
Service, Administrative or EAP Provider teams and directly supervises call center and/or non-clinical support staff... periodic reviews. Coordinates all aspects of the center operations including program coordination, scheduling, work plan...
development and maintenance of the quality plan for contact center operations, including service and data capture quality... Lead/ Manager to develop test plans. - Write and implement manual and automated QA test plans using technical...