/forecasting requirements to meet call center metrics and communicate workforce scheduling and intra-day operations objectives...Sutherland is seeking an analytical and dynamic person to join us as a Associate Manager Workforce Management. The WFM...
the Quality specialists/consultants/ supervisors. The Quality Manager will support Operations leadership by identifying... and Responsibilities: * Oversees call center quality assurance programs. Establishes standards governing customer interactions, implements...
discrepancies and customer issues promptly. Monitor call center performance, focusing on collection targets and reducing...We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...
-skilled call center environment; 5-7 years of operations management experience including forecasting, scheduling and real-time... operations management; at least 2 years of experience using Workforce Management Software; or any combination of education...
of Workforce Management experience 5+ years of Supervisory/ Management experience Multi-site and Multi-skill call center... experience is a must and non-negotiable. Previous large (~2500 seat) call center experience Working knowledge of Blue Pumpkin...
reports. Requires a BA/BS degree; 4 years of related experience in a call center environment; or any combination of education...Responsible for serving as the operations point of contact for Medical Management day to day operations, including...
, and evaluates performance of direct reports. Requires a BA/BS; 5 years of related experience in a call center environment; or any...Responsible for serving as the operations point of contact in for day to day operations, including but not limited...
, and evaluates performance of direct reports. Requires a BA/BS; 5 years of related experience in a call center environment; or any...Responsible for serving as the operations point of contact in for day to day operations, including but not limited...
call center metrics and communicate workforce scheduling and intra-day operations objectives Set the Path to Success... metrics Take the Lead: Create procedures necessary to successfully monitor daily operations and advise managers...
coaching and awareness sessions to his/her team members Operate and maintain data center support facilities - electrical power... provisioning of facility service requirements for VITRO data center. Draw engineering plans, do cost estimates, project schedules...
and Responsibilities: Quality Management Work with operations to develop and implement quality assurance processes and standards to ensure... for implementation and maintenance of all quality and other metric improvement projects and programs, including the quality/call...
, use self-heal and self-help techniques to reduce call flow at SD. - Communicate effectively with customers and stakeholders...-user reliance on support personnel. - Develop and maintain comprehensive documentation, including: operations guidelines...
, including senior leaders. Assist senior leadership in defining Call Center KPI's and effectively execute on them. Conduct..., Operations, Product Management, Talent Acquisition, Training and Change Management business partners to communicate opportunities...
complex projects with international and multi-functional scope Demonstrated understanding of Call Center systems, operations... Standard Time. Grade/Level: 13 Job Family Group: Contact Center Operations...
technology field 1+ years working in a high-volume call center environment Hands on experience with ITIL processes and ITSM... to take Core Operations phone calls on Mondays and during other peak volume situations when needed is a requirement. Primary...
technology field 1+ years working in a high-volume call center environment Hands on experience with ITIL processes and ITSM... to take Core Operations phone calls on Mondays and during other peak volume situations when needed is a requirement. Primary...
technology field 1+ years working in a high-volume call center environment Hands on experience with ITIL processes and ITSM... to take Core Operations phone calls on Mondays and during other peak volume situations when needed is a requirement. Primary...
information systems experience desired Exposure in Multinational environment predominately BPO/ Call Center / Financial/ Service... retention strategies, roll out initiatives, & provide support & assistance to operations and other support functions Participate...
technology field 1+ years working in a high-volume call center environment Hands on experience with ITIL processes and ITSM... to take Core Operations phone calls on Mondays and during other peak volume situations when needed is a requirement. Primary...
be required by the training manager and operations manager in a timely manner 6. Planning and Scheduling Develops a calendar..., monitoring/evaluation tool and other resource materials Assists the training manager in establishing training KPI Monitors...