of Workforce Management experience 5+ years of Supervisory/ Management experience Multi-site and Multi-skill call center... experience is a must and non-negotiable. Previous large (~2500 seat) call center experience Working knowledge of Blue Pumpkin...
, including creative resource planning and implementing call center strategies and operations. Provide operational guidance...
, including creative resource planning and implementing call center strategies and operations. Provide operational guidance...
. Required Knowledge and Experience: Bachelor's degree is required Minimum 5 years of experience in Call Center operations or advanced...
years of experience in Call Center operations or advanced degree with a minimum of 3 years relevant experience...
-heal and self-help techniques to reduce call flow at SD. Communicate effectively with customers and stakeholders to assess... reliance on support personnel. Develop and maintain comprehensive documentation, including: operations guidelines...
industry and/or call center experience 8-10 years financial services experience Previous experience presenting to large... for directing the service operations, ensuring the delivery of high level of service to internal and external clients, in a cost...
of team members, including resource planning, implementing call center strategies, and ensuring smooth day-to-day operations..., and HR teams to ensure effective operations and support. MINIMUM REQUIREMENTS AND QUALIFICATIONS Proven experience...
-help techniques to reduce call flow at SD. - Communicate effectively with customers and stakeholders to assess support... personnel. - Develop and maintain comprehensive documentation, including: operations guidelines and procedures, inventory...
such Telephony/PABX and administering users in UC Teams systems. Have experience and working knowledge with Call Manager-GW / SIP-SBC... / VoIP setup for Internal (PABX) and Contact center setup. 2+ years of experience in operations of Voice/SIP technologies...
transaction logs. Proven experience collaborating in a team within a 24x7 Operations Center Prior experience with data analytics..., incident review, escalation, and documentation of alerts. Note: This position requires shift work or on call support Primary...
Ability to read and troubleshoot transaction logs. Proven experience collaborating in a team within a 24x7 Operations Center Prior..., incident review, escalation, and documentation of alerts. Note: This position requires shift work or on call support Primary...
within the Global Contact Center organization and will be responsible for supporting financial institutions and partners... operating hours This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager...
of operations plans, Call Center Operations Standards, Call Center Infrastructure, Social Media Management, Guest Service Management... Search different sources and channels of communication - email, SMS, chat, call, social media and word-of-mouth--to check...
. Proven experience collaborating in a team within a 24x7 Operations Center Prior experience with data analytics..., incident review, escalation, and documentation of alerts. Note: This position requires shift work or on call support...
of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching... of a group of call center associates including work and attendance monitoring in accordance with organization policy...
. Proven experience collaborating in a team within a 24x7 Operations Center Prior experience with data analytics..., incident review, escalation, and documentation of alerts. Note: This position requires shift work or on call support...
experience in contact center operations, including performance and operational management. Strong knowledge of HR and Payroll... People Support operations; delivering exceptional customer service to our Kenvuers. This position reports into Global People...
for review with Internal Stakeholders and/or clients. Collaborate with call quality team members and QA Manager to identify... of improving performance. Use Call Center Tools and/or Client Systems to gather data and analyze trends or patterns...
within their functional area. Produce, monitor, and evaluate accurate and actionable daily, monthly, quarterly KPI reporting to manager... communication for distribution center changes, routing changes, product availability and recalls. Responsible for directing...