Responsibilities Maintain a working knowledge of the entire call center operation as well as project operation. Maintain short term... opportunities. Oversees the analysis of call center performance history to determine optimum off production activities...
or equivalent experience 3-5 years of experience working in a customer support and/or call-center environment 1-3 year of experience...Overview: We are looking for a Customer Support Team Manager to join our growing team! Position Overview Manages a team...
Job Summary: The NOC Engineer Manager is responsible for overseeing the Network Operations Center (NOC) and managing... to ensure effective communication and cooperation. NOC Operations: Oversee the 24/7 operation of the Network Operations Center...
plans, and implementing them into production and call center standards. Regularly audit Workforce operations to ensure.... Capacity Planning Focus: Develop and refine capacity plans to ensure optimal staffing levels for contact center operations...
diploma or equivalent At least 3 years of experience as an Operations Manager in the call center environment Experience..., and Collectively Bring Joy. This is a hybrid setup role at The Hideout, Clark, Pampanga. The Service Delivery Manager...
years' experience in leading the training delivery function in the call center industry is preferred. Experience in leading...The Training Manager will plan, develop, and manage activities associated with the training and development...
and recommendations for strategic plans to prepare action plans, implementing into production and call center standards. Regularly audits...The Workforce Manager possesses a strong knowledge of real-time management workforce, scheduling employees, workload...
with Call Center Operations Managers for the consistent deployment of these practices. Develops a Library for both technical...Job Summary The Training & Development Manager designs and develops training programs & Processes, implements training...
to join our team in Ortigas, Pasig. The Transition Manager will be responsible for overseeing and managing the transition of operations..., and maintaining project timelines. Key Responsibilities: Experience of RCM/ Healthcare , Call Center. Experience in WFM ( Work Force...
Description Sr. Global Training Manager The Senior Manager of Training is accountable in driving overall Training..., governance steps, measured through improved class throughput, learner engagement, operations performance and overall speed...
activities Experience in supporting call-center operations Experience using Microsoft Office Suite products such as Excel, Access... facing solution from processing claims to technical support. The Sr. Manager, Sales Enablement will collaboratively develop...
is required Minimum of (7) years experience as Operations Manager (or equivalent) in a BPO Setting is required Background in Gaming/Casino... a Contact Center operations Experienced in handling Voice, Chat, and Email lines of business Knowledge of different CRM tools In-depth...
Ensures schedule/distribute work for call center. Works with the client business owners, operations managers and workforce... published Verint Impact against the Call Center Roster to address Establishes an efficient scheduling process...
relationship with doctors. Achieves the minimum call performance with 100% achievement on monthly actual calls vs monthly target... and continuously increase market shares of products Submit relevant reports vital to operations. Job Specification Minimum 2 years...
reporting to Senior Director for Cloud Operations Group. The Sr Manager of IT Operations leads a core group of managers... and engineers that are responsible for 24/7/365 support & operations and efficiently managing world class critical cloud data center...
of Call Center-WFM efficiencies, account/team/individuals statistical analysis and process improvement. Participate in... Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through...
), Oracle, Kronos, Tandberg Call center experience What You Can Expect - Supportive of your career and professional development... Manager - Learning and Development working onsite in Bacolod, Philippines, you'll be a part of bringing humanity to business...
operations. Problem Solving/Analysis: Analyze real-time call arrival patterns to make staffing adjustments. Identify call routing...We are seeking a dynamic and experienced individual to join our team as the Workforce Management Manager (Real-Time...
Workforce Manager to oversee forecasting, scheduling, and monitoring activities in our contact center. As a key player, you'll... preferred 5 years of related call center workforce management experience. Flexibility to work any shift, any day...
Team Manager Reports to: Operations Manager Direct Reports: Heroes Location: Ortigas Center, Pasig City... Leader and Team Members, including creative resource planning and implementing call center strategies and operations...