IdeasUnlimited is a global support services provider with over 14 years of experience in providing Call Center... and Remote Business support services! The company is headquartered in Sugar Land, TX (USA) with call center branches in the...
and workshops designed to upskill auditors on quality audit processes for both call center (voice) and back-office operations... of inbound and outbound calling. The Quality Manager will ensure all client operations meet service level agreements (SLAs...
IdeasUnlimited is a global support services provider with over 14 years of experience in providing Call Center... and Remote Business support services! The company is headquartered in Sugar Land, TX (USA) with call center branches in the...
of BPO recruitment doing end to end recruitment (volume hiring) in a BPO/call center setting Excellent communication skills... organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture...
overall efficiency of project management. Handle phone calls effectively, demonstrating the ability to work in a call center... achievements and progress. Collaborate closely with the Project Manager, assisting with daily activities to contribute to the...
lead the team to attain productivity and quality goals. You’ll report to the Manager, Learning & Development. In... training completion goals Manage day-to-day operations, processes, and reporting Improve the key success metrics associated...
to one (1) year of BPO recruitment doing end to end recruitment (volume hiring) in a BPO/call center setting Excellent... solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts...
to support successful delivery of global HR Delivery Work closely with Business Operations Manager and Global Process Leaders... evaluation of various business processes /areas/functions Deep understanding of HR Case management tool and relevant call center...
, reporting to the Workforce Manager. The specialist develops queue and overhead forecasts for long and short term planning. The... specialist will evaluate report outputs to determine contact center trends, contact volumes, contact patterns, staff productivity...