as appropriate. Escalate client service issues to Contact Center Lead, supervisor or manager as necessary. Take ownership... understanding of Global Services operations and the J&J organization. Continuously improve call handling skills, systems knowledge...
support working with the Team Lead of Contact Center on customer concerns.Major Duties and Responsibilities: Receive inbound... as appropriate. Raise client service issues to the Team Lead, supervisor or manager as necessary. Take ownership...
skills; ability to speak Mandarin is a plus 5+ years' experience in customer care center management Operations Manager...-oriented; ability to work under pressure Strong decision-making skills; committed to excellence Solid knowledge of call center...
, or any related field. 2-3 years HR or Operations experience in a Supervisory capacity, preferably within the call center...Position Overview: Under the management of the HR Manager, this position is responsible in ensuring the strategic...
for review with Internal Stakeholders and/or clients. Collaborate with call quality team members and QA Manager to identify... of improving performance. Use Call Center Tools and/or Client Systems to gather data and analyze trends or patterns...
skilling, shrinkage utilization, as well as partner with Operations to drive representative behaviors especially around call... and forecasting experience in a call center, including one year in a supervisory or management capacity. Also, at least 3 years...
customer service Previous call center experiences are a benefit Proficient with computers and web browsers; capable of multi...We are a thriving company in the eCommerce space, with operations worldwide. We offer employees a balance between the...
skilling, shrinkage utilization, as well as partner with Operations to drive representative behaviors especially around call... and forecasting experience in a call center, including one year in a supervisory or management capacity. Also, at least 3 years...
Optimization: Deep expertise in call center operations and KPIs. Education & Enablement: Confident public speaking and training... contact center industry. This encompasses areas like CRM, telecommunications infrastructure, analytics, and social media. Depending...
for accurate quotes. Assists in handling of rush or special orders. Contacts operations personnel for acceptable premium lead times... status. Keeps supervisor and/or appropriate marketing manager informed of key problems and actions taken. · Associated...
Flexitime Maternity & Paternity Leave Mid-Senior Level / Manager IT and Software Call Center / BPO 2 openings Bachelor...'s degree graduate ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top...
skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations... a consultative capacity and providing specialized expertise around NICE products, the contact center industry...
predominately BPO/ Call Center / Financial/ Service environment, and with at least 1,500 workforce . Extensive skills and knowledge... to operations and other support functions . Participate in New Employee Orientation activities as subject matter expert...
Operations Manager to drive continuous improvement culture Work closely with Shift Leaders to manage operations and deliver... processes /areas/functions Deep understanding of HR Case management tool and relevant call center systems/tools Knowledge...
are motivated to perform at their highest level. Assists the manager with daily operation of the call center to include the... Paid Vacation Leave Maternity & Paternity Leave Mid-Senior Level / Manager Customer Service Call Center / BPO 2...
reports. Supervisors work closely with the Call Center Operations Manager in ensuring the overall adherence to corporate... organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management...
; Other tasks as assigned; where necessary for overall company operations. About You At least one (1) year of call center industry... scripts to provide information about services Knowledge in customer service principles and practices and of call center...
and analysis skills with strong communication abilities. Business Optimization: Deep expertise in call center operations and KPIs... of the contact center industry. This encompasses areas like CRM, telecommunications infrastructure, analytics, and social...
for review with Internal Stakeholders and/or clients. Collaborate with call quality team members and QA Manager to identify... of improving performance. Use Call Center Tools and/or Client Systems to gather data and analyze trends or patterns...
IdeasUnlimited is a global support services provider with over 14 years of experience in providing Call Center... and Remote Business support services! The company is headquartered in Sugar Land, TX (USA) with call center branches in the...