all issues reflected in them. Submits all reports that may be required by the training manager and operations manager in a timely... and other resource materials Assists the training manager in establishing training KPI Monitors and advises on training management system...
all issues reflected in them. Submits all reports that may be required by the training manager and operations manager in a timely... and other resource materials Assists the training manager in establishing training KPI Monitors and advises on training management system...
furnished in written, oral, diagram or schedule form. Understands and embraces the business and call center operations strategic... all call recordings for the call center to ensure consistency across business units and a continually improved customer...
as an SME Professional experience within the contact center/BPO industry Strong coaching and people-development skills through call listening... support operations. Coordination and Communication : Coordinate with HR and Finance departments on team members' concerns...
after-sales technical service call center industry (Quality Assurance, Data Analyst or Operations Manager role) or Minimum 3... years in house call center and responsible for consumer experience management (Voice of Customer, Experience Officer...
and calculates required Scorecard per Agent Prepares and submits a separate Scorecard Ranking to Account Senior Operations Manager... (Skills) Graduate of any technical or Computer course 6 months to 1 year related work experience preferably in a Call Center...
as an SME Professional experience within the contact center/BPO industry Strong coaching and people-development skills through call listening... range of industries. Job Summary: The Client Success Coordinator will play a crucial role in supporting the Client Services Manager in...
Optimization: Deep expertise in call center operations and KPIs. Education & Enablement: Confident public speaking and training... contact center industry. This encompasses areas like CRM, telecommunications infrastructure, analytics, and social media. Depending...
, Technical Supervisor or Technical Operations Manager as necessary Resolve issues utilizing excellent customer service skills... whilst achieving agreed call wait levels. To ensure all calls are logged accurately and categorized correctly...
Experience2-3 years HR or Operations experience in a Supervisory capacity, preferably within the call center, customer service...Job description Position Summary Under the management of the HR Manager, this position is responsible in ensuring the...
Experience2-3 years HR or Operations experience in a Supervisory capacity, preferably within the call center, customer service...Job description Position Summary Under the management of the HR Manager, this position is responsible in ensuring the...
, Technical Supervisor or Technical Operations Manager as necessary Resolve issues utilizing excellent customer service skills... whilst achieving agreed call wait levels. To ensure all calls are logged accurately and categorized correctly...
skills; ability to speak Mandarin is a plus 5+ years' experience in customer care center management Operations Manager...-oriented; ability to work under pressure Strong decision-making skills; committed to excellence Solid knowledge of call center...
This position will play a crucial role in supporting the Client Services Manager in delivering exceptional services... that impact client operations and relationships ensuring effective coordination, communication, and support across various...
Unity Communications has established a flexible team to provide cost-effective call center solutions. But we need... improvement and efficiency Be our newest Call Center Trainer now! You will oversee our agent onboarding, training, and performance...
Unity Communications has established a flexible team to provide cost-effective call center solutions. But we need... improvement and efficiency Be our newest Call Center Trainer now! You will oversee our agent onboarding, training, and performance...
of operations established for Conference Center Handle day to day challenges with a proactive approach Ensure maximum utilization... daily operations meeting as well as weekly review Execute pre conference call/meeting, and post conference call/meeting...
with other internal teams such as product, connectivity, operations, and technology to provide clients with a high quality implementation.... Initial support focus will center on regression test support and low complexity projects, with growth opportunities for higher...
with other internal teams such as product, connectivity, operations, and technology to provide clients with a high quality implementation... project deal team. Initial support focus will center on regression test support and low complexity projects, with growth...
Strong analytical skills for high-volume financial product and call center operations performance management data Results orientation...) or equivalent work experience 1.5 years of relevant working experience in a call center environment Solid functional understanding...