Best Reliable Resources is a leading provider of customer service solutions, serving a diverse range of clients across various industries. With a strong focus on delivering exceptional service and driving business growth, we are known for o...
service, product (either Enterprise eTIME, Vantage Time, Workforce Manager, WFN Essential, TimeSaver) and technical expertise..., inquiries, projects and scheduled meetings effectively. Proficient in call handling. A little about ADP...
working relationship with doctors. Achieves the minimum call performance with 100% achievement on monthly actual calls vs... Minimum 2 years’ experience as Territory Manager or as Professional Medical Representative in a respectable Pharmaceutical...
and initiative for improvement. Work with training manager in proposing training program for field force to enhance capabilities... Sales Manager. Review/design incentive, reward structure, and KPIs to support business priorities and build high...
Job Description: This position is responsible for forecasting the call center staffing variables (i.e. call volume, average handle time, off-phone...: Onsite in Ayala Job Description: This position is responsible for forecasting the call center staffing variables...
The Operations Manager provides effective management, direction and leadership to the SBS CS team. Assumes... retention, productivity, implementation, and call management. Provides vision, leadership, and guidance to each Team Leader...
(with at least two years of Progressive Management Experience) preferred Call center experience preferred Demonstrated ability...Job Title: Operations Manager I Job Description The Operations Manager I is responsible for coaching and supervising...
of call center, in-person, and administrative servicing processes - Expertise in process redesign and system improvements.... Call center/in person servicing/admin servicing etc. Having experience in change roles that focused on these areas...
in a BPO contact center environment 2-3 years as Asst Manager or Manager experience is a must. Must have experience handling... Management Skills. Possess excellent knowledge of Manpower Planning Knowledge of current Call Center & Workforce Management...
including (1) a study completed last year call 'Contact Center of the Future', (2) 2025 roadmaps (3) Client Council forums... and governance of the execution of the roadmap Required Qualifications: Servicing Ops change experience. Call center/in person...
CRM Call Management System. Delivers services within call center benchmarks as established by Client Services management... experience, with proven proficiencies in call handling, escalation, logical troubleshooting and problem resolution. Demonstrated...
knowledge of call center technology and make improvement recommendations. REQUIREMENTS: Bachelor's degree in related field... and five years senior leadership experience preferably in a call center environment Proven experience as a Ops Director...
experience. Desired: Bachelor's degree in engineering, science, or facilities management. Experience in call center...
years of experience in Call Center operations or advanced degree with a minimum of 3 years relevant experience...
experience within the BPO/call center industry required Ability to provide strategic guidance while leading a project team...
. Certifications Required Certified Call Center Manager (CCCM) or equivalent certification in customer service management.... We are seeking a dedicated Process Specialist for our Healthcare Call Center with 4 to 6 years of experience. The ideal candidate...
balances and billing inquiries sent to them through the customer call center with the highest degree of courtesy... as needed. Enroll in payer newsletters and advise manager of needs. Initiate appeals to payers following the guidelines outlined...
balances and billing inquiries sent to them through the customer call center with the highest degree of courtesy... as needed. Enroll in payer newsletters and advise manager of needs. Initiate appeals to payers following the guidelines outlined...
and billing inquiries sent to them through the customer call center with the highest degree of courtesy and professionalism... all payer websites. Provide support to staff as needed. Enroll in payer newsletters and advise manager of needs. Initiate...
relationships with clients by providing excellent customer service Assists the Business Center in achieving sales goals and targets...-selling of MCBL products. Prepares Monthly Sales Call Plans and Daily Sales Call Report to ensure that action plans, sales...