Operations Manager. Handling administrative tasks for the call center. Preparing documents, presentations, and reports... Junior Personal Assistant to support the Operations Manager in their day-to-day activities. The successful candidate...
for the various products that are sold through the sales executives and call center agents based on a sales script. The team... would be a person from the short-term insurance industry, with experience in call center environments working with a scripted sales...
stats is compiled and submitted to the Manager before 8h00 daily Assisting the Agents with adhoc activities. Answer a call... years' experience within a call center agent Previous leadership and people management experience would be preferential...
requesting information, responding to enquiries and providing assistance to Client Services, the Call Center, Claims team..., the Call Center, Claims team, employers and external service providers to resolve queries. Applying the rules, policies...
communications are adhered to e.g. ensure team captures notes on Everest system in terms of status of the claims thus the call center.... The duties include, managing, planning, monitoring and reporting. The Claims Team Leader reports to the Manager: PSSPF...
system in terms of status of the claims thus the call center / Front office to see communication People, learning... team in the absence of the manager, including presentation of Board reports to the Board of Management and Sub-committees...
Provident the Manager with a queries spreadsheet on a daily basis before 8h30. Ensure that Agents achieve a 95% call success... to the Manager before 8h00 daily Assisting the Agents with adhoc activities. Answer a call within 3 rings. Draw...
communications are adhered to e.g. ensure team captures notes on Everest system in terms of status of the claims thus the call center... include, managing, planning, monitoring and reporting. The Claims Team Leader reports to the Manager: PSSPF Claims. The...
system in terms of status of the claims thus the call center / Front office to see communication People, learning... team in the absence of the manager, including presentation of Board reports to the Board of Management and Sub-committees...
information, responding to enquiries and providing assistance to Client Services, the Call Center, Claims team, employers.... Query resolution Attend to all email and telephonic enquiries both internal and external. Assist Client Services, the Call...
Five9, MS Teams, Cisco Call Manager, Cisco Unity, Cisco IMP, Voice gateway, and SIP implementation/migration. Contribute... Collaboration: Cisco Unified Communications Manager/Call Manager Cisco Unity/Unity Connection Cisco Unified Presence Cisco...
Five9, MS Teams, Cisco Call Manager, Cisco Unity, Cisco IMP, Voice gateway, and SIP implementation/migration. Contribute... Collaboration: Cisco Unified Communications Manager/Call Manager Cisco Unity/Unity Connection Cisco Unified Presence Cisco...
on incidents, problems and alarms regarding phone system, voice network systems and call center applications. Provide daily... Communications Manager/Call Manager Cisco Unity/Unity Connection Cisco Unified Presence Cisco Unified Communications SME Gateway...
on incidents, problems and alarms regarding phone system, voice network systems and call center applications. Provide daily... Communications Manager/Call Manager Cisco Unity/Unity Connection Cisco Unified Presence Cisco Unified Communications SME Gateway...
in management is an advantage. At least 5 years' experience in a debt collection call center with minimum 2 years leadership... experience as a Team Leader/ Team Manager/ Supervisor. Experience with handling IR procedures and performance improvement...
is an advantage. At least 5 years’ experience in a debt collection call center with minimum 2 years leadership experience as a Team... Leader/ Team Manager/ Supervisor. Experience with handling IR procedures and performance improvement processes. Knowledge...