and leadership skills · Ability to handle escalated customer issues and complaints effectively · Proficient in using call center.... Job Responsibilities: · Manage a team of agents · Monitor and evaluate agent performance, providing feedback and coaching...
-offs with internal functions, including call center agents, supervisors, and back office support. Deploy and utilize..., merchandising, and monitoring of deliveries. This role also includes executing the daily call-out procedure (ISaraMoPO) specifically...
specialist will evaluate report outputs to determine contact center trends, contact volumes, contact patterns, staff productivity... including proficiencies and throughput Maintain agents & campaigns annual leave and update the WFM system with regular audits...