Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's prod...
Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable... Graduates without Experience HMO on Day 1 + Life Insurance + Amazing Benefits + Account Incentives Go further with Foundever...
innovations or emerging learning technology Accomplish some "quick wins" to improve day-to-day employee and agent experience... complex projects with international and multi-functional scope Demonstrated understanding of Call Center systems, operations...
, schedules and IDPs, run scenarios inside a WFM tool Requirements: 2+ year of hands-on experience in WFM in a call center.... Create agent schedules, IDPs and make necessary adjustments as necessary. Acts as backup to the CWFM Assistant Manager...