and company policies to provide accurate information to customers Adhere to call center scripts and guidelines to provide... consistent and high-quality customer service Meet or exceed call center performance metrics, including customer satisfaction...
The Call Center Agent handles customer inquiries via phone, email, or chat, providing support, resolving issues... and willingness to learn. Previous experience in a call center or customer service role is a plus. English speaker with the...
and facilitates call calibration sessions for contact center agents. Interpret data, analyze results using statistical techniques...). Position: Contract Center Specialist Location: Saudi Arabia. Project Name: NEOM PROJECT (The line). Role Purposes...
counter reservation at all times and process call in reservation when room reservations section is closed. Provide friendly... here) as requested. المؤهلات Proficiency in English (verbal and written), a second language an asset. Previous customer-related...
training programs on leadership skills, coaching, performance management, and effective communication for call center team... leaders. Empower team leaders with training on call center metrics, KPIs, and performance targets to drive team performance...