degree (communications arts and education majors preferred) At least 1-2 year of experience as a call center/BPO Team Manager...Responsibilities: Facilitate the development of agent performance by conducting individual coaching sessions Evaluate...
WE NEED 75 APPLICANTS! POSITION: Call Center Agent Site: Cebu, Business Park Offer: 23,000-29,000 Benefits: -HMO -10... Insurance Account Education: Senior High School (Required) Experience: Call Center Representative: 1 year (Required) Expected...
for management review and payroll processing. Adherence Management: Track and manage agent adherence to schedules to maintain service... opportunities for process optimization to enhance efficiency and customer satisfaction. Qualifications: Experience in BPO /Call...
degree (communications arts and education majors preferred) At least 1-2 year of experience as a call center/BPO Team Manager...Responsibilities: Facilitate the development of agent performance by conducting individual coaching sessions Evaluate...
or equivalent. At least 6 months to 1 year of experience in sales in a call center environment. Proficiency in basic computer skills...As an Outbound Sales Agent , you will play a vital role in conducting outbound sales calls to existing and potential...
to evaluate agent performance. Analyzing call center data to generate valuable insights to predict customer trends. Tracking key... their performance. They also analyze call center data to generate valuable insights to predict customer trends and track key quality...
As a CALL CENTER AGENT, you are the primary brand advocate of the account you will be assigned to. You will deliver...
As a call center agent, you will be the first point of contact for customers, providing customer satisfaction...
Main Responsibilities: Manage call volume, daily attendance, and program break schedules to optimize agent allocation.... Assist in setting metrics and targets for service excellence. Scope of Work: Monitor agent status in real-time, ensuring...
-class support to the Call Center Agents and our clients’ customers, as well as consistently driving to exceed performance... of call center performance, customer service, technology, and professional development. How will you make a difference...
with no back subjects OR College Graduate (4 year course) With at least 12 months call center experience in any of these... and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents...
What s Your Greater Come find it at ResultsCX! What will you be doing The Supervisor provides World-class support to the Call Center... and develops RAs by providing and delivering a Best-In-Class level of coaching in areas of call center performance, customer...
A call center agent is an employee that manages inbound or outbound customer calls for an organization. An agent may...
, preferable in a Call Center setting. OTHER SKILLS AND EXPERIENCE Competencies Data Management Training, Teaching and Instructing.... Monitors agent performance as a collaborative effort with the assigned mentor. Reports - Compiles training reports. Keeps...
What s Your Greater Come find it at ResultsCX! What will you be doing The Supervisor provides World-class support to the Call Center... and develops RAs by providing and delivering a Best-In-Class level of coaching in areas of call center performance, customer...
-class support to the Call Center Agents and our clients’ customers, as well as consistently driving to exceed performance... of call center performance, customer service, technology, and professional development. How will you make a difference...
Design and implement customized training programs for Peak Outsourcing's BPO & Call Center services. Facilitate... engaging training sessions to enhance agent skills and performance. Assess training effectiveness through data analysis...
Responsibilities : Work in a dynamic Technical Support Center to support complex solution products involving server...-based, cloud-based, and device-based software and firmware. The Solutions Agent requires strong technical, troubleshooting...
-class support to the Call Center Agents and our clients’ customers, as well as consistently driving to exceed performance... of call center performance, customer service, technology, and professional development. How will you make a difference...
-class support to the Call Center Agents and our clients’ customers, as well as consistently driving to exceed performance... of call center performance, customer service, technology, and professional development. How will you make a difference...