Job Description: Calabrio's global growth requires strategic product leaders who do not settle for status-quo... for Calabrio CCaas partners, Calabrio, and customers. Introducing Calabrio - The trailblazers in customer experience intelligence...
application(s) (Cisco Finesse, CUIC) and quality assurance management software (Calabrio) used to retrieve recorded calls General...
phone, Calabrio workforce management, and salesforce systems preferred. Effectively work and communicate with administration...
phone, Calabrio workforce management, and salesforce systems preferred. Effectively work and communicate with administration...
optimization systems preferably Cisco Webex and Calabrio One. This position will lead a management team responsible for the day...
technological expertise, including MuleSoft, AWS, and Contact Center applications such as Cisco Cloud, PolyAI IVR, Calabrio, Alvaria..., storage, and networking Knowledge and experience with Contact Center applications such as Cisco Cloud, PolyAI IVR, Calabrio...
, and Contact Center applications such as Cisco Cloud, PolyAI IVR, Calabrio, Alvaria, and Cisco Portal. MuleSoft Observability... such as Cisco Cloud, PolyAI IVR, Calabrio, Alvaria, Cisco Portal, or similar systems Experience with Dynatrace and Datadog...
and tools (e.g., Avaya, Genesys, Verint, Calabrio) to forecast call volumes and create schedules. Proficiency in using...
management software (e.g., Calabrio, NICE IEX, Verint, Aspect) Lean Six Sigma Black Belt (CLSSBB), Project Management Institute...
, Teams, Calabrio, Omnichannel, UCaaS providers, etc.). Integration & Migration: Lead and oversee the integration...
or Calabrio Experience with querying data and database management specifically with creating and validating reports used to make...
Finesse, CUIC. ▪ Good Understanding and work Experience in third party products like, Appspace, eGain, Avaloque, Calabrio...
to Schedule within the Calabrio Scheduling software Attain Certification on Bank Products and Services Attain Certification...
Management Tools such as Calabrio WFM is a plus Experience defining requirements and using data and metrics to draw business...
, Skills & Abilities Working knowledge of Microsoft 365 Suite, Calabrio, Oracle, ServiceNow, Dextr- Connect Path, AWS Connect...
. NICE, Assembled, Calabrio, Playvox, etc.) Deep understanding of statistical analysis and data modeling techniques...
center Exp. in CISCO - Contact Center Management Exp. in UCCX Exp. IPCC Express or • Exp. in Calabrio Recording Services... on wallboards and Informix DB Strong knowledge on Calabrio Recordings Administration and support role. 2-3+ years of experience...
. Must have extensive/recent CONTACT CENTER experience (i.e. Cisco, Genesys, Calabrio, WXCCE, etc.) Preferred Skills CPM Certified... Experience with delivering WxCCE, Calabrio WFO, CCB, Voice, Chat and VA Channels. Experience with WxCCE service Licensing...
, HP, Avaya, Genesys. A deep technical understanding of Cloud providers (NICE, Verint, Calabrio, Five9, Twilio, Genesys...