. Responsibilities Drive Area Customer Experience Strategy and Outcome Drive adoption of our digital solutions for customers & CX...
-Hybrid Team Overview: This position is part of our CX Product Operations team, where you will join a diverse, multinational... to optimize CX channel operations, improving performance and making them more actionable for internal stakeholders, while ensuring...
of global commerce. Here’s the Deal: The CX Team Leader manages 10–15 agents, focusing on contact center activities (calls...
, we have a unique opportunity for you! We are looking for an intern to join our Regional CX Ops team, a vital area responsible..., CX strategies, and regional initiatives focused on improving the user experience Analyzing existing processes...
of global commerce. Here’s the Deal: We are looking for a dynamic and customer-focused CX Operational Effectiveness Analyst...
of global commerce. Here’s the Deal: The CX Representative provides world-class customer service through inbound... Stakeholder Management Customer focused Availability: The CX Representative must have the ability to work a standard shift...
At Uber, providing excellent customer support to our users is a core feature of our product experience. As a CX Program...
in projects within a functional CX area. Bringing expertise to their CX area and executing complex tasks efficiently... CX Ops Team to implement High Impact Projects. Ensuring the Service Delivery role is adopted. Generating weekly BPO...
Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, ch...
Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to expe...
Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, ch...
Considera tu próximo paso en tu carrera profesional como Especialista en CX en el departamento de Customer Experience... del cliente CX enfocadas en aumentar la satisfacción y fidelidad de los socios. Realizar mapeos regulares del recorrido...
solicita: Dialogflow CX Para laborar en CDMX (Hibrido) QRO o MTY (presencial) Perfil Escolaridad: Licenciatura Sistemas... dominar: CCAI (inteligencia artificial para centros de contacto), taxonomía y mensajes para el agente Dialogflow CX. Google...
solicita: Dialogflow CX Para laborar en CDMX (Hibrido) QRO o MTY (presencial) Perfil Escolaridad: Licenciatura Sistemas... dominar: CCAI (inteligencia artificial para centros de contacto), taxonomía y mensajes para el agente Dialogflow CX. Google...
Objetivo del puesto Garantizar que las interacciones entre los agentes del centro de contacto y los clientes sean de alta calidad, cumpliendo con los estándares y procedimientos establecidos. Su rol es evaluar y supervisar el desempeño d...
mechanisms at the site. - CX&Q performance metrics: Safety, Driver, Productivity, Quality, Delivery, Cost and develop detailed...
off Clients to CX. Facilitating followup calls with Clients. Assisting the CX Team with additional requests...
Experienced in CX automation, client onboarding, service delivery or solution consulting at a technology / SaaS company... to their use for managing customer support / service solutions to underpin CX strategies Good understanding of technical & solution...
strong relationships across various departments (e.g., Compliance, CX, Operations, Legal, and Risk). Independence: A self-starter with the...
. - This manager establishes workflows, SLAs, and operational excellence mechanisms at the site. - CX&Q performance metrics: Safety...