frontline staff, workforce management, quality & transaction monitoring, etc. Identify key opportunities through a data-driven... Sigma Certification Familiarity with commonly used BPO tools and systems (i.e. Nice, Verint, IEX, ACD, CRM, Ticketing...
and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries... and ensure prompt resolution. Demonstrate expertise in supporting current and future integrations, specializing in CRM...
of the contact center industry. This encompasses areas like CRM, telecommunications infrastructure, analytics, and social... trends. Supervisory responsibilities involve overseeing junior staff or subcontracted personnel during project execution...
, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare.... Demonstrate expertise in supporting current and future integrations, specializing in CRM and Marketing Automation platforms...
clients. Maintain and update customer information in the CRM system. Follow up on leads and prospects to nurture... skills, attention to detail, and proficiency with CRM software and basic computer applications. Not easily frustrated...
between qualified leads and the sales team, coordinating schedules to ensure timely follow-ups. Update CRM with accurate and up... and appointments effectively. Proficient in using CRM software (e.g., Salesforce, HubSpot, GoHighLevel) and scheduling tools...
their most complex legal challenges wherever they may be. With lawyers and staff operating from more than 47 locations, working in... understanding of client relationship management (CRM) principles and processes is necessary. A general background in marketing...
Activities focussed on the core metrics, staff performance and outcomes requires across Onboarding, Account Management... appropriate for North American customers. Technology Utilisation CRM Management: Utilise customer relationship management...
-ups. Responsibilities: Manage calendar and communication with clients, vendors and staff to coordinate meetings... updates to the staff as needed. Support the client onboarding process by completing tasks delegated to this role...
effectively. - Manage a group of Account Managers, Account Executives, Document Control Supervisor and Staff within the Ninja..., and develop actionable insights and recommendations. - Proficiency in CRM software, Microsoft Office Suite, and other relevant...
, diligence, attention to detail and creative problem-solving skills. Hands-on experience with office management systems, CRM... and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence...
environment Nice to Have: Experience using CRM Software (Zendesk, etc.) Experience in FMCG industry AU Customer Service... skills are displayed to all clients and that all programs and their staff support this level of service. Ensure...
environment Nice to Have: Experience using CRM Software (Zendesk, etc.) Experience in FMCG industry AU Customer Service... skills are displayed to all clients and that all programs and their staff support this level of service. Ensure...
of staff. Familiarity with recruiting software (e.g., ATS, CRM) is a plus. Powered by JazzHR...
of staff. Familiarity with recruiting software (e.g., ATS, CRM) is a plus. Powered by JazzHR...
database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff..., Internet Explorer, Edge and Google Chrome (required); Experience with cloud-based CRM and telephony tools (preferred) Typing...
! Our client is a successful leading Business Process Outsourcing Industry that provides dedicated remote staff and offshore... staffing services with a smart choice when it comes to outsourcing staff in the Philippines. They offer loyal, motivated staff...
Responsibilities: Team Management: Supervise and coordinate the activities of marketing staff, ensuring... skills Metrics-driven marketing mind with eye for creativity Experience with marketing automation and CRM tools...
inventory. Extensive knowledge of platform system and tools Manages subordinate staff in the day-to-day performance... A specialist on complex technical and business matters Ensure the CRM team is fully trained on our products and services...