Management Company Culture Fit and Culture Addition Business Unit & Execution Management. Support the business unit's strategy... analysis/ Voice of customer using social platforms Client & Stakeholder Management Responsible in attending data optimization...
, hotline, and chat. Process transactions using both proprietary and third-party systems. Participate in virtual meetings..., huddles, and other online gatherings. Manage internal voice calls, either receiving or making them. Update data, generate...
and adhering to response time targets Non Voice Channel Support and Coverage (10%) Serve as a back-up for the chat and email queue... are prepared to handle any transitions between voice and non-voice channels, maintaining consistent quality across all interactions...
in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl..., helping customers solve their problems every day. A Customer Service Representative combines the know-how of tech support...