supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively... through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high...
-guest facing ad-hoc tasks as assigned by Butler Supervisor, Assistant Manager & Manager Perform Service and Operational... required Good guest relation and basic problem-solving skills Pleasant attitude and cheerful demeanor Able to work on rotating...
closely with all internal team and relevant departments to ensure seamless guest experience. Perform Butler personalized... and always ensure guest satisfaction. Responsible of cleanliness and orderliness of butler suites, ensure with complete suites set-up...
required Have impeccable follow-through; and “Can Do” attitude and mindset Good guest relation and problem-solving skills Good planning... their specific job roles. Resolve issues pertaining to guest’s negative feedback and manages the complaint efficiently to maximize...
pertaining to guest’s negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate... to Manager and Service Management for any necessary follow up Responds to guest comments, requests and complaints in a timely...