Ability to multitask and manage time effectively in a fast-paced setting Proficiency in business tools such as CRM and HRIS Benefits Perks... yourself! This exciting opportunity as a People Operations Manager allows you to play a pivotal role in managing HR functions for offshore...
, dispute management, and more. You will own administrative tasks responsible for setting up the QA Team for success..., and more. You will collaborate with different support teams (i.e., training, knowledge management, data, and business analysts) with the goal...
designing and implementing successful learning programs in the BPO setting.... development, training delivery processes, and resource management. Assists in establishing department policies and procedures...
designing and implementing successful learning programs in the BPO setting.... development, training delivery processes, and resource management. Assists in establishing department policies and procedures...
designing and implementing successful learning programs in the BPO setting.... development, training delivery processes, and resource management. Assists in establishing department policies and procedures...
designing and implementing successful learning programs in the BPO setting.... development, training delivery processes, and resource management. Assists in establishing department policies and procedures...
, calibration sessions, dispute management, and more. You will own administrative tasks responsible for setting up the QA Team... management, data, and business analysts) with the goal of continuously improving operational and customer service efficiencies...
: Minimum of 7 years of proven success in an operations management role in a BPO-setting. Demonstrated ability to coach, develop...Essential duties: Promote development of direct reports through continuous training. Ensure work is allocated...
, dispute management, and more. You will own administrative tasks responsible for setting up the QA Team for success..., and more. You will collaborate with different support teams (i.e., training, knowledge management, data, and business analysts) with the goal...
to ensure that commitments are achieved within the business objectives of the company. Key Responsibilities: 1. Project... plan will contain the chronological flow of activities (both independent and interdependent) that are needed in setting up...
Representatives in the Job Manager Job Qualifications: A bachelor's degree in Business Administration, Marketing, Communications...Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great...
hybrid role for a Business Unit Manager position at Manulife Philippines located in Makati, with flexibility for remote work... roles with at least 3 years in a leadership or managerial role Proven track record in business development and driving sales...
of Contact Care Oversight Manager to support in the development, launch and ongoing management of a range of Consumer/Customer Care... Oversight Manager Duty Post BGC, Taguig City (HQ) Application Duration This job posting will remain open until the...
of your home while providing world-class customer support. Here's your chance to work in a dynamic and international setting... of contact for clients during U.S. business hours. Your role is to listen carefully, gather the necessary information, and ensure...
Performance bonus Application Question(s): Can you start ASAP Do you have experience working in a BPO or Shared Services Setting... requirements. Tracking and monitoring business calendar of compliance: This may include board meetings, board resolutions, tax...
as agreed. Supporting TLs in setting improvement programs and action plans for CSRs. Working with TLs to ensure up... at agreed frequencies (upon requests). Escalating quality deficiencies to Training & Quality Manager. Escalating when there...
(6) months of direct customer service experience in a BPO setting is required. Previous experience in supporting a UK.... For business-to-business sales, the representative will usually solve specific product quality or integration issues. In such cases...
Escalations report to the Training & Quality Manager and the Business Manager Provide insights that may include... to the Business Management and Training teams Quality Levels to drive quality in their assigned site/campaign The shared...
of requests. Business Development and Product Knowledge : Stay updated on business development initiatives and new product lines... as an SME Professional experience within the contact center/BPO industry Strong coaching and people-development skills through call listening...
of requests. Business Development and Product Knowledge : Stay updated on business development initiatives and new product lines... as an SME Professional experience within the contact center/BPO industry Strong coaching and people-development skills through call listening...