. Job Description We are looking for a dynamic incident manager to join our IT Service Management team in Gurgaon. In this role, you will be leading the reported... and categorize recurring incidents to improve incident management protocols. As an Major Incident Manager...
them to L2/L3 support teams. Incident Management: Log incidents, track their progress, and ensure timely resolution... configurations, incidents, and troubleshooting steps. Additional Responsibilities : Cisco Certified Network Associate (CCNA...
operational activities for Desktop Operations Team. Provide L3 support to troubleshoot issues for L1 Service Desk teams And L2... for incident, problem, and change management. Participate in root cause analysis (RCA) for critical incidents and service...
Responsibilities : Advanced Troubleshooting: Diagnose and resolve complex network issues that L1 support.... Incident Management: Manage and resolve incidents, ensuring minimal downtime and impact on services. Escalation Management...