real-time monitoring of service levels for all queues and LOBs. Effectively communicates Service Level impacts to WFM... lines, correlation analysis). Advises management regarding schedule change requests. Enforces schedule compliance...
in this function are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting... Required Qualifications: Undergraduate degree or equivalent experience At least 1 to 2 years of experience in Workforce Management - Real...