Certified Agent Fundamental understanding of networking concepts Strong analytical skills with the ability to troubleshoot...
to be an agent of change, you will be part of an impactful mission that aims to make the world safe for exchanging digital...
to be an agent of change, you will be part of an impactful mission that aims to make the world safe for exchanging digital...
all available tools and resources o Ability to sell and close deals over the phone o Ability to crush defined sales targets and agent...
Job Description: Evaluate, document, and report the quality of agent customer interactions through standardized call... and transaction monitoring. Provide specific feedback to supervisory and management staff regarding agent performance. Participate...
understanding and adherence to policies, procedures and company programs. Supervise and monitor agent attendance, performance... and initiate actions to correct system problems. Conduct agent observation and provide feedback. Assist in the development...
and a desire to become more tech savvy Creative thinking and a change agent Optional Qualifications Experience designing user...
(MUST training only) Product Knowledge PLDT Network Overview Systems Training: 1. Kenan 2. Clarity 3. CSP Agent Portal...
and optimizing agent productivity. 48. Performs other reasonable job duties and responsibilities as assigned by Senior Manager...
Company Description Agent Image is a premier, privately held Web Design and Internet Marketing solutions company... focusing on products and services for real estate professionals throughout the world. Agent Image’s organizational culture...
resource-related issues and acts as a strategic business partner, change agent, employee champion and HR process/policy expert...
business improvements and projects relevant to optimize agent's and business' performance, may include use...
from local operators and overseas agent. Handles complaints from our corporate clients / accounts Prepares and traces incentive...
or remote monitoring allowing agents to have live coaching. All agent trends should be addressed with the agent's Team... Leader and should result in coaching with the agent. Provide quality scores and feedback to team leads to discuss areas...
effectively. Planning, Organizing, and Administrative Skills: Perform administrative tasks such as attendance tracking, agent...
Job Description: Responsibilities Collections' Agent will conduct outbound collection calls in a professional...
to different types of audiences Ability to utilize all agent systems and tools such as CCU LMS, BOB, Shelf, Genesys...
OVERALL PURPOSE: The Command Center Senior Manager is responsible for Overall Delivery of WFM, Agent Performance...
– contribute to management team’s strategic decision-making, develop, and align strategies with the business. Change Agent...
. Governance Framework Coaching Framework Training Framework Reporting Structure Stacks (Agent performance...