Our client, a leading provider of identity verification technology, is seeking an experienced 3rd Line Support Engineer... of critical systems. Key Responsibilities: Provide 3rd line technical support for identity verification platforms, resolving...
service portals, ticket, email and telephone enquiries. Proven customer service and facing experience, at all customer levels...ITOC Support Engineer Business: Information Technology Company Location: Dockland Salary: 33,300 GBP/ year...
, and products.Update trouble ticket systems and customer documentation with fault history. Contact and co-ordinate 3rd party... deemed necessary by the manager. Visit customer premises with 3rd party vendors as and when required for troubleshooting...
: Minimum of 2 years experience working in a technical end-user facing 2nd line support role Experience with an ITSM ticket... management system to manage all incidents and requests Proficient in ticket triage and escalation processes to 3rd line...